I said it once, but I really hope Sangoma will get this into FreePBX 15:
FreePBX is being installed from small 1-5 user offices to large orgs with 500-1000 + users.
One thing which is really missing, is proper reporting. We keep on getting lots of requests for it.
There is Q-Xact reports, but it isn’t really the “get me an easy report which I can generate without needing your guidance” which all bosses are actually looking for. Also, this is only for queues, not for the entire PBX.
So I really hope that Sangoma will surprise us with a proper reporting solution which will include data from each extension’s incoming & outgoing calls (internal & external), call duration, missed calls, being able to group a few extensions together such as ‘Sales Department’ and see their data. You know what I mean…
Yes, I’m aware you can see all details in CDR, but again, it’s not user friendly and you really have to understand what you are looking at.