We are in the process of updating our PBX systems from 13 to 14 and so far we have ran into issues with the first two we have attempted. If anyone is able to provide any fixes or ways to prevent these issues I would be much appreciated.
Voicemail: All Voicemail settings are gone, we have to go in and re-input the settings manually for each one. (found All extensions voicemail disabled after upgrade from 13 to 14, for this issues, have not tried to pull file from the backup yet)
Extension receiving calls: The extensions will not receive any calls until we go into the system, edit the extension, save it, and apply changes. Eg, we had a ring group with 4 extensions in it, only one phone would ring (this phone was the one with voicemail so we already edited it and saved it) the rest would not. The logs showed the 4 extensions in the RG but it would never actually show it trying to ring those phones. Asterisk Info showed the phones connected and those phones could call out. Once I edited and saved those extensions they all rang fine.
GUI could not connect to asterisk: When I first login the GUI reports “Cannot connect to Asterisk”. Confirm the service is running and attempting to process calls but still the error. I was able to fix this by going to advanced settings editing the asterisk manager password there to match the password found in /etc/asterisk/manager.conf
Firewall: The firewall was completely reset, we lost all the saved networks and settings we had applied.
Intrusion Detection: One of the two systems lost all of their whitelisted IP addresses.
Update Process we followed:
Starting Version: FreePBX Distro 10.13.66-22
Followed Steps found here: