Unable to Retreive Parked Calls

Hi,

Recently upgraded from FreePBX v13 to v14. Experiencing an issue retrieving parked calls. User’s handset is set with two soft keys Park (*270) and Retrieve (*8571). The user is able to park the call, the caller gets parked but upon attempting to retrieve user gets a fast busy . I found a recent support topic with same symptoms and solution was to rid SIP Trunk Name of any spaces. I have confirmed no spaces exist with my trunks.

**Restapps and Parking modules uninstalled and installed fresh
**Current Asterisk Version: 13.18.4

Test Call Output:

    indent preformatted text by 4 spaces

SIP/301-00000043 answered SIP/customer-00000041
– Executing [[email protected]:1] Set(“SIP/301-00000043”, “__MACRO_RESULT=”) in new stack
– Executing [[email protected]:2] Set(“SIP/301-00000043”, “CFIGNORE=”) in new stack
– Executing [[email protected]:3] Set(“SIP/301-00000043”, “MASTER_CHANNEL(CFIGNORE)=”) in new stack
– Executing [[email protected]:4] Set(“SIP/301-00000043”, “FORWARD_CONTEXT=from-internal”) in new stack
– Executing [[email protected]:5] Set(“SIP/301-00000043”, “MASTER_CHANNEL(FORWARD_CONTEXT)=from-internal”) in new stack
– Executing [[email protected]:6] Macro(“SIP/301-00000043”, “blkvm-clr,”) in new stack
– Executing [[email protected]:1] Set(“SIP/301-00000043”, “SHARED(BLKVM,SIP/customer-00000041)=”) in new stack
– Executing [[email protected]:2] Set(“SIP/301-00000043”, “GOSUB_RETVAL=”) in new stack
– Executing [[email protected]:3] MacroExit(“SIP/301-00000043”, “”) in new stack
– Executing [[email protected]:7] ExecIf(“SIP/301-00000043”, “0?Set(MASTER_CHANNEL(CONNECTEDLINE(num))=301)”) in new stack
– Executing [[email protected]:8] ExecIf(“SIP/301-00000043”, “0?Set(MASTER_CHANNEL(CONNECTEDLINE(name))=Bev)”) in new stack
– Channel SIP/301-00000043 joined ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
– Channel SIP/customer-00000041 joined ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
[2018-01-03 11:10:42] NOTICE[14902]: manager.c:3381 authenticate: 127.0.0.1 tried to authenticate with nonexistent user ‘cxpanel’
[2018-01-03 11:10:42] NOTICE[14902]: manager.c:3418 authenticate: 127.0.0.1 failed to authenticate as ‘cxpanel’
– Started music on hold, class ‘default’, on channel ‘SIP/customer-00000041’
– <SIP/301-00000043> Playing ‘pbx-transfer.ulaw’ (language ‘en’)
– Channel Local/[email protected];1 joined ‘simple_bridge’ basic-bridge
– Executing [[email protected]:1] Park(“Local/[email protected];2”, “”) in new stack
– Channel SIP/301-00000043 left ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
– Channel SIP/301-00000043 joined ‘simple_bridge’ basic-bridge
– Parking ‘Local/[email protected];2’ in ‘default’ at space 71
– Channel Local/[email protected];2 joined ‘holding_bridge’ parking-bridge
== Extension Changed 71[park-hints] new state InUse for Notify User 307
– <Local/[email protected];2> Playing ‘digits/7.ulaw’ (language ‘en’)
– <Local/[email protected];2> Playing ‘digits/1.ulaw’ (language ‘en’)
– Started music on hold, class ‘default’, on channel ‘Local/[email protected];2’
[2018-01-03 11:10:58] NOTICE[14907]: manager.c:3381 authenticate: 127.0.0.1 tried to authenticate with nonexistent user ‘cxpanel’
[2018-01-03 11:10:58] NOTICE[14907]: manager.c:3418 authenticate: 127.0.0.1 failed to authenticate as ‘cxpanel’
[2018-01-03 11:11:00] NOTICE[9903]: chan_sip.c:28410 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 228
[2018-01-03 11:11:01] NOTICE[9903]: chan_sip.c:28410 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 235
– Channel Local/[email protected];1 left ‘simple_bridge’ basic-bridge
– Channel Local/[email protected];1 joined ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
– Channel SIP/301-00000043 left ‘simple_bridge’ basic-bridge
– Stopped music on hold on SIP/customer-00000041
– <Local/[email protected];1> Playing ‘beep.ulaw’ (language ‘en’)
– Channel SIP/customer-00000041 left ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
– Channel Local/[email protected];2 left ‘holding_bridge’ parking-bridge
– Stopped music on hold on Local/[email protected];2
– Channel SIP/customer-00000041 swapped with Local/[email protected];2 into ‘holding_bridge’ parking-bridge
– Channel Local/[email protected];1 left ‘simple_bridge’ basic-bridge <6a943a28-4116-4c28-928d-fdc9ad4fbafb>
== Spawn extension (from-internal-xfer, 70, 1) exited non-zero on ‘Local/[email protected];2’
– Executing [[email protected]:1] Macro(“Local/[email protected];2”, “hangupcall”) in new stack
– Executing [[email protected]:1] GotoIf(“Local/[email protected];2”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [[email protected]:3] ExecIf(“Local/[email protected];2”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [[email protected]:4] NoOp(“Local/[email protected];2”, " monior file= ") in new stack
– Executing [[email protected]:5] AGI(“Local/[email protected];2”, “attendedtransfer-rec-restart.php,”) in new stack
– Started music on hold, class ‘default’, on channel ‘SIP/customer-00000041’
– Launched AGI Script /var/lib/asterisk/agi-bin/attendedtransfer-rec-restart.php
<Local/[email protected];2>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<Local/[email protected];2>AGI Tx >> agi_channel: Local/[email protected];2
<Local/[email protected];2>AGI Tx >> agi_language: en
<Local/[email protected];2>AGI Tx >> agi_type: Local
<Local/[email protected];2>AGI Tx >> agi_uniqueid: 1514995855.543
<Local/[email protected];2>AGI Tx >> agi_version: 13.18.4
<Local/[email protected];2>AGI Tx >> agi_callerid: 5195555555
<Local/[email protected];2>AGI Tx >> agi_calleridname: Zigge
<Local/[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/[email protected];2>AGI Tx >> agi_callington: 0
<Local/[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/[email protected];2>AGI Tx >> agi_context: macro-hangupcall
<Local/[email protected];2>AGI Tx >> agi_extension: s
<Local/[email protected];2>AGI Tx >> agi_priority: 5
<Local/[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/[email protected];2>AGI Tx >> agi_accountcode:
<Local/[email protected];2>AGI Tx >> agi_threadid: 140065625523968
<Local/[email protected];2>AGI Tx >> agi_arg_1:
<Local/[email protected];2>AGI Tx >> agi_arg_2:
<Local/[email protected];2>AGI Tx >>
– <Local/[email protected];2>AGI Script attendedtransfer-rec-restart.php completed, returning 0
– Executing [[email protected]:6] Hangup(“Local/[email protected];2”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 6) exited non-zero on ‘Local/[email protected];2’ in macro ‘hangupcall’
== Spawn extension (from-internal-xfer, h, 1) exited non-zero on ‘Local/[email protected];2’

Looks like v14 now requires specific lot/group when using *85 -sorry not going to look up how accurate that is, I just know I was using simply *85 in v12- :stuck_out_tongue:

Anyway updated phone configurations to use *85nn (nn = parking lot number).

Cheers,

-Zigge

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