UCP Login 502 Error

When I try to login to the UCP, it gets stuck on processing. I check the web page console by pressing F12, and it says 502 gateway error. When I try to reload the page, it no longer loads and the browser gives me a another 502 error. I tried to restart UCP but that didn’t work either. It still gave me a 502 error after the initial hanging after I pressed enter. The only way to at least get the UCP page to load again (that I know of) is by restarting the machine. fwconsole stop && fwconsole start doesn’t fix it. When I ran fwconsole pm2 --list, UCP is listed as online (fwconsole pm2 --restart ucp doesn’t fix this either, I have to restart the machine). I also tried loading the page with the firewall off and reinstalling the UCP module, no luck though. I looked in full, core-fastagi_out, freepbx.log, ucp_err.log, and ucp_out.log, but didn’t find anything. The only thing I saw change was in full:


I’d appreciate any help! Thanks

Hi @sam

If you could paste the contents of freepbx.log, ucp_out.log, and ucp_err.log here, it would help us assist you further along with the version of the installed UCP module.

Alternatively, please raise a support ticket so we can connect to your system and debug the issue. Kindly DM me the ticket number so I can follow up internally.

Thanks!

Sent a ticket number, thank you