We are finishing our setup and testing before taking our FreePBX and Sangoma S505 & S705 phone PBX live. This is our first FreePBX installation. Currently the FreePBX is processing and handling all of our calls inbound and outbound, but handing the calls to our legacy analog PBX via FXS gateway extensions. We are finishing configuration to replace the legacy PBX and it’s keysets with Sangoma S505 and S705 phones, when we ran into our issue.
We cannot get the “Transfer to VM” phone app to work as advertised on our Sangoma phones. When we press the phone button marked “Transfer to VM”, with a live call on the device extension, we are presented with the “Dial Extension” prompt. The phone will not accept or show any digits keyed in. There is a softkey labeled “Change”. We have to press “Change” and then enter the extension number. Then several more button presses, (from memory) “Done”, then “Select”. Then the Transfer to VM occurs.
The above description is not what is shown in the Wiki for the Transfer to VM phone app. And those steps are certainly not user friendly. We have only tried this phone app at the current system software revision levels shown below.
Our installation is:
FreePBX distro firmware: 12.7.5-1902-3.sng7
Service pack: 126.96.36.199
Installed on a VMWare esxi 5.1 virtual machine.
FreePBX 188.8.131.52 on Asterisk 13.22.0
All “yum update” current as of February 16, 2019
All Module Updates current on Stable track as of February 16, 2019
using Endpoint Manager 184.108.40.206
using Phone Apps 220.127.116.11
Sangoma firmware pkg 1.51, S505 & S705 18.104.22.168
Thank you to the community in advance for your help,