I do not understand how the “Transfer to VM” phone app is supposed to work.
Our FreePBX has “Phone Apps” version 22.214.171.124. Other system details are at the end of the post.
What we are seeing on a Sangoma S505 phone is: When we press the phone button marked “Transfer to VM”, with a live call on the device extension, we are presented with the “Dial Extension” prompt. The phone will not accept or show any digits keyed in. There is a softkey labeled “Change”. We have to press “Change” and then enter the extension number. Then press “Done”, then “Select”. Then the Transfer to VM occurs.
What the wiki documentation shows: (last edited 30 Dec. 2015) https://wiki.freepbx.org/display/PHON/Transfer+to+Voicemail+App
What the community and issue tracker refer to: There are multiple message threads and issue trackers that refer to “Transfer to VM” functionality that gives the phone app user a list of voicemail extensions to scroll through and select on.
What a previous post topic and subsequent support ticket said: The previous topic is https://community.freepbx.org/t/transfer-to-vm-rest-api-does-not-accept-direct-extension-entry/56549
The support ticket resulted in the following:
Sorry for the confusion,
This change was introduced by developers recently for a particular fix, if you require that this goes back to the default behavior please assist us by performing a feature request as instructed here: https://wiki.freepbx.org/display/SUP/How+to+open+a+feature+request
Sorry again for any inconveniences
While the support response acknowledges that something was taken away and could possibly be requested to be put back. I am just confused by the various descriptions of the Phone App functionality.
Please someone please steer me in the direction we need to go, to understand how “Transfer to VM” is supposed to function, the setup of same and version necessary to achieve. We are using Sangoma S505 and S705 phones that are configured through Endpoint Manager.
Alternatively, we would be simply happy if we could press a phone button to initiate a transfer to VM, then press a BLF key to select the extension to transfer to. Two button presses.
I am starting with the community post, as I am not sure this is a support issue or a user misunderstanding. Also, not sure this is a bug either.
Our installation is:
FreePBX distro firmware: 12.7.5-1902-3.sng7
Service pack: 126.96.36.199
Installed on a VMWare esxi 5.1 virtual machine.
FreePBX 188.8.131.52 on Asterisk 13.22.0
All “yum update” current as of February 16, 2019
All Module Updates current on Stable track as of February 16, 2019
using Endpoint Manager 184.108.40.206
using Phone Apps 220.127.116.11
Sangoma firmware pkg 1.51, S505 & S705 18.104.22.168
Thank you to the community in advance for your help,