We have a few sites coming back to a cloud instance of FreePBX 22.214.171.124
At only one of these sites do we have this issue. I have matched up User Group and EPM template settings but still the issue happens at the single site. I was wondering if anyone else has come across this or could help point me in the direction of what to look for in the logs downloaded from the phone.
The Issue - Every few days any one or more of the six phones at this site will display Login Int / Login Ext on the screen, even though it still rings and works as the extension it is configured as. Although the phone works mostly as normal, the line key and BLF key that we have assigned to the normal second line key stop working so it seems the Login Int and Login Ext buttons take control of these buttons.
If I login to the phone and click Autoprovision Now it changes back to normal and shows the normal line keys as programmed on the EPM template.
My initial thoughts were to change the PoE switch onsite or move some phones to use PSUs and being plugged directly into the router, but I was wondering if there were any codes or messages I need to be looking for in the phone’s logs first.
All sites use a mix of S500’s, S400’s and S300’s and it happens with all 3 types of phones but only at one site. Each site use their own User Group and EPM template with the VPN connection. I have now matched up the User Group and EPM template with our own site and the issue persists.
All phones are on the latest firmware. The extensions are PJSIP and look identical in FreePBX Asterisk Info when in normal display or login mode display. All sites use Draytek routers with QoS to the IP of the cloud server.
I will schedule to go out and move some phones to PSU and directly into the router, and try to change the PoE switch to see if that helps, but any advice on what else I could look at would be a great help,