Queue: Pause Reasons

I found this old post

and was wondering if any more ideas had been put into this of or if there was a “feature request” already put in that I could up vote.

We have been using queues for our call center without any issue but they are asking for the ability to add reason’s to their pauses.

Thought I’d check and see what options were available. The mentioned post doesn’t mention how to pull reports that would include the reasons.