Issue with a queue and “Dynamically Generate Hints”


(Alex) #1

Hello everyone.

FreePBX 15.0.16.72
Asterisk Version: 16.11.1
Type: FreePBX Distro (STABLE SNG7-PBX-64bit-2008-1)

I have issue with a queue when an option “Dynamically Generate Hints” is enabled.

If I enable option Dynamically Generate Hints on FreePBX Advanced Settings, then after reboot of server, statuses of all queue members become “invalid” like this:

CLI> queue show 99

99 has 0 calls (max unlimited) in ‘leastrecent’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 15s

Members:

user (Local/202@from-queue/n from hint:202@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet

No Callers

If I have incoming call in queue, then asterisk send warning:

app_queue.c:8460 queue_exec: Unable to join queue ‘99’

However, after cli command “fwconsole reload” all statuses are shown up as “Not in use” and everything is ok (members of queue can receive all calls).

From another hand, if I disable option Dynamically Generate Hints, all queue members are shown up as “Not in use”, even after reboot of server.

So, I have a question, should I leave option “Dynamically Generate Hints” as disable, or maybe is there any way for both of them to work?

I’ve already seen similar old topics like this:

Unfortunately those topics were left without an answer, so I decided to create one more discussion. If somebody had similar issue, can you tell me how you overcome this issue.

I would be grateful for any hint.
Thanks


(Lorne Gaetz) #2

The ‘Dynamically Generate Hints’ is a legacy option that is no longer necessary. Disable it and debug your agent status without it.


(Alex) #3

lgaetz, thank you for quick answer. So far, I have no problem with agents when I disable it option (‘Dynamically Generate Hints’). I was a little confused because this option was enabled on the old server.
So, do I understand correctly that it is not necessary to use this option, even if I use User&Devices Mode and “dynamic agents” in the “queue”?