Issue with a queue and “Dynamically Generate Hints”

[Wrr (Alex)]

Hello everyone.

FreePBX 15.0.16.72
Asterisk Version: 16.11.1
Type: FreePBX Distro (STABLE SNG7-PBX-64bit-2008-1)

I have issue with a queue when an option “Dynamically Generate Hints” is enabled.

If I enable option Dynamically Generate Hints on FreePBX Advanced Settings, then after reboot of server, statuses of all queue members become “invalid” like this:

CLI> queue show 99

99 has 0 calls (max unlimited) in ‘leastrecent’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 15s

Members:

user (Local/202@from-queue/n from hint:202@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet

No Callers

If I have incoming call in queue, then asterisk send warning:

app_queue.c:8460 queue_exec: Unable to join queue ‘99’

However, after cli command “fwconsole reload” all statuses are shown up as “Not in use” and everything is ok (members of queue can receive all calls).

From another hand, if I disable option Dynamically Generate Hints, all queue members are shown up as “Not in use”, even after reboot of server.

So, I have a question, should I leave option “Dynamically Generate Hints” as disable, or maybe is there any way for both of them to work?

I’ve already seen similar old topics like this:

Setting "Dynamically Generate Hints" breaks queue function

Hello – Asterisk 1.8.5.0, Freepbx 2.9.0.7, running in “device and user” mode. We were having issues with MWI lights not working properly on Cisco 7940 SIP phones, which we (mostly) corrected by setting “Dynamically Generate Hints” = true on the Advanced Settings page (and execincludes = yes in asterisk.conf). However, that broke the queue function – it resurrected an old problem where all agents show up in the queue as invalid: John Smith (Local/401@from-queue/n) (dynamic) (Invalid) has take…

Queue issues with dynamic hints

Having an issue with a queue. The issue seems to be similar to this thread, which went unanswered, and I didn’t want to start up a thread that’s over a year old. http://www.freepbx.org/forum/freepbx/general-help/setting-dynamically-generate-hints-breaks-queue-function After disabling the dynamically generated hints, the queue works correctly. We get the warning on the FreePBX status suggesting we turn this back on, but then the queues stop working. Currently using Asterisk 1.8.18.0, FreePBX…

Unfortunately those topics were left without an answer, so I decided to create one more discussion. If somebody had similar issue, can you tell me how you overcome this issue.

I would be grateful for any hint.
Thanks

[lgaetz (Lorne Gaetz)]

The ‘Dynamically Generate Hints’ is a legacy option that is no longer necessary. Disable it and debug your agent status without it.

[Wrr (Alex)]

lgaetz, thank you for quick answer. So far, I have no problem with agents when I disable it option (‘Dynamically Generate Hints’). I was a little confused because this option was enabled on the old server.
So, do I understand correctly that it is not necessary to use this option, even if I use User&Devices Mode and “dynamic agents” in the “queue”?