In short, I would like to receive an email for every phone call that gets made to a particular phone number (listed as an inbound route of course). In our PBX, this particular phone number’s route is an IVR. I would like to have FreePBX send the email when the call is first received, however, I don’t want the call to be delayed in the case that FreePBX experiences some issue sending the email.
Any advice? I’m using FreePBX 15.0.17.17
I saw this article, but I’m unsure how to apply it to my needs since I don’t want to send callers here, then hangup.
With this solution, I created a dummy extension, and made that the first number dialed for the desired ring groups. Then, when configuring a CallerID Prefix in the ring group, the email received contains the name of the ring group. This allows me to know which function / options the user pressed when I receive my call notification email.
That works, but with the type of call flow you are using, it can be easier. Create a context like:
[send-email]
exten => s,1,NoOp(Entering user defined context [send-email] in extensions_custom.conf)
exten => s,n,System(echo 'Call from ${CALLERID(name)} at ${CALLERID(number)}' | mail -s 'SUBJECT' '[email protected]')
exten => s,n,Return()
The final line changes to a return. Then create a Custom Destination that references the above as
send-email,s,1
And be sure to enable the return option and choose the IVR as the destination. You then edit the inbound route to go to the Custom Destination.