How to send email on every call received at a DID, even if it gets answers, leaves vm, hangs up, etc?

FreePBX Development
1

In short, I would like to receive an email for every phone call that gets made to a particular phone number (listed as an inbound route of course). In our PBX, this particular phone number’s route is an IVR. I would like to have FreePBX send the email when the call is first received, however, I don’t want the call to be delayed in the case that FreePBX experiences some issue sending the email.

Any advice? I’m using FreePBX 15.0.17.17

I saw this article, but I’m unsure how to apply it to my needs since I don’t want to send callers here, then hangup.

2

You might need to call a hooker.

4 Likes
3

Thanks. What I ended up doing was exactly as described here: Email notification of incoming/missed call.

With this solution, I created a dummy extension, and made that the first number dialed for the desired ring groups. Then, when configuring a CallerID Prefix in the ring group, the email received contains the name of the ring group. This allows me to know which function / options the user pressed when I receive my call notification email.

1 Like
4

Great, easy solution!

5

That works, but with the type of call flow you are using, it can be easier. Create a context like:

[send-email]
exten => s,1,NoOp(Entering user defined context  [send-email] in extensions_custom.conf)
exten => s,n,System(echo 'Call from ${CALLERID(name)} at  ${CALLERID(number)}' | mail -s 'SUBJECT' '[email protected]')
exten => s,n,Return()

The final line changes to a return. Then create a Custom Destination that references the above as

send-email,s,1

And be sure to enable the return option and choose the IVR as the destination. You then edit the inbound route to go to the Custom Destination.

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