Am I missing something? When I use EPM, it seems to downgrade the firmware on my phone. When I look at the list of available firmware in EPM on FreePBX, the latest is 1.17, whereas the latest firmware for the D50 is 2.8.4.
Am I missing something? Feel I must be!
No, thatās the bundle, drag it into one of the slots and you should see the firmware for each model.
(1.17 has D50 2_8_2)
From Home - Asterisk Documentation seems that 2.8.2 is the latest, unless I am missing somethingā¦
2.8.2 is stable and 2.8.4 is beta. Thanks for showing me about the bundles.
Yep, Iām there now with the firmware stuff and EPM.
Do you use EPM and a Digium D series?
Things that arenāt working for me at the moment:
Do you experience this?
I am not trying to be rude, I just want you to understand the the community here are all volunteers.
I understand that you are having trouble with getting your phoneās to work, but please donāt act aggressive and hijack 3 year old topics, this is resulting contributes to not check in very often, nobody likes coming to a place where they feel like they are arguing when all they want is trying to help you and the rest of the community.
Both answers I posted in this topic are very well documented in the wiki, which makes me assume you didnāt even try to Google these questions before posting here, but I might be wrong.
I hope I didnāt come across wrong.
Anyway, who am I to lectureā¦?
Now back to the issue. No, I donāt use Digium Phones (yet)
However, did you upgrade firmware to the latest version yet? and is your FreePBX on the latest version?
Iām sorry if Iām coming across this way - not my intention. I have been frustrated in the last couple of days I freely admit. But my main aim and wish is to constructively work with Sangoma and the community. Iāll try to wind my neck in! I donāt know about hijacking topics, I thought what Iād posted was (still) fully relevant to the topic in hand but if this isnāt the case, Iām sorry for this too!
Iāve been Googling like crazy!! 
and searching this forum like crazy, too. At one point I got so disillusioned with the obstacles I was coming up against I got slack with checking against the documentation because a) Iād developed the view that any perceived bugs were definitely bugs, and the firmware thing definitely falls into that category - I noticed it later on in my problems and presumed it was a bug and b) Iād found the documentation to be wrong or out of date in places so lost faith in that too.
Yes, Iām either currently on or have tried latest/edge/beta all the things! 
Iām sorry for my bad/questionable netiquette and will try harder! Iām not normally a pestā¦not my intention to be one here!
And to confirm the below issues are still existing? (Assuming youāre on FreePBX 14, and assuming with āBetaā you are referring to the phones. (Did you confirm if the phones actually upgraded firmware?))
If so, then.
Logo upload: Can be a number of reasons why itās not working, image is not the right size or format, the provisioning protocol etc. Maybe start by trying to manually upload the logo to the phone to see if itās working and then try the same file in EPM.
Intercom/paging: As another user mentioned in a different topic, try playing in the phone GUI with the auto answer settings to work with speaker, and then make the necessary basefile changes in EPM.
Call park/visual voicemail: Not sure how you configured callpark, but VV is probably a phoneapps issue, make sure you can access the XML files on the port you specified, make sure phone apps is installed/licensed.
Correct time zone: Is the timezone on the server (does the PBX display the right time in SystemAdmin?) and the EPM template set right? Could be itās a network issue where the phones have trouble reaching the time server?
Can you set the right timezone manually?
Yep, phones definitely are on latest. Have checked in āAboutā on the phone itself.
Intercom/paging still not working, and Iāve tried the fix here but it doesnāt seem to make a difference. Interestingly, in MY logs, the intercom call doesnāt show as
<http://127.0.0.1>\;info=ring-answer
but
<http://127.0.0.1><uri>;answer-after=0) first
then
<http://127.0.0.1>;info=ring-answer (note the lack of a slash)
Call park WORKS on DPMA and doesnāt work on EPM
Visual voicemail WORKS on DPMA and doesnāt work on EPM without additional tweaking; Iām not sure
Timezones - not inherited from server on DPMA - not sure if thereās a setting Iām missing??
That was the first thing I did - the logo works fine if itās uploaded to the phoneās web GUI. It is also accepted without complaint by both the DPMA GUI and the EPM GUI. But the only way to get it onto the phone (Iāve so far discovered) is to manually upload it, which you canāt do if youāre using DPMA or EPM - AFAIK.
Canāt find/see any auto answer settings in the phoneās GUI for this? Preferences>Call answering doesnāt show anything related to auto answering.
Timezone IS correct on the server. (Iām using DPMA at the moment not EPM). I CAN correct the timezone on each phone individually, yes.
Thank you for your help.
Interestingly, this is what my res_digium_phone_devices.conf looks like (showing just one extension)
I notice:
thereās no timezone specified, no logo specified, no firmware, and the external phonebook entries arenāt shown either, only internal.
My ā¦devices.conf looks really different to this one here. So possibly thatās the answer as to why the phone isnāt picking up this info - it isnāt being asked to by the module??
[20]
type=phone
full_name=Garage
parking_exten=70
parking_transfer_type=blind
active_locale=en_GB
application=voicemail
line=20
send_to_vm=yes
record_own_calls=yes
use_local_storage=yes
contact=contacts-internal.xml
blf_items=blf-internal.php?lines=1
blf_contact_group=Internal Phonebook
network=network--1
8021x_method=
application=status-available
application=status-chat
application=status-away
application=status-dnd
application=status-xa
application=status-unavailable
EDIT: Just noticed - thereās no custom āalertā stuff in there either - now, I might be getting ahead of myself here, because for all I know, that custom alert stuff could be stored in another file entirely or passed to the phone in another way entirely, but if not, is that possibly why intercom functionality is reported broken at the moment by me and several others?
hmm, just trying different possibilities, I tried manually inserting these lines for a given (single) extension alongside all the other GUI generated lines:
d50_logo_file=user_image_1.png
timezone=Europe/London
web_ui_enabled=yes
and it resulted in that extension no longer being presented to me as an option on a D50 when āselect your name and extensionā is shown
Thanks for the information. Maybe I did something wrong, (but the FreePBX web GUI reported the beta firmware (2.8.4) was successfully instated). Anyway the phone wouldnāt download and install the beta firmware - first it said (straight away) 214% loaded then seconds later it simply failed
Iāve since told it to go back to the ārecommendedā firmware (2.8.2) and itās now stuck in a reboot loop where everytime it boots it āupdatesā the software again.
Thanks. And I think @dolesec is investigating. Hopefully! 
Because of the firmware boot loop I encountered with EPM, Iāve again gone back to DPMA.
I would REALLY appreciate some help from Sangoma as soon as someone there is available to assist