Changing the voicemail email FROM address?

I am using FreePBX Distro 14 on Asterisk 11

What is the correct process on changing the FROM email address that emailed voicemails are sent out as? Right now they are being sent out as [email protected] and I need to change this to a more realistic domain name so voicemails will not be classified as spam on our end.


Settings, Voicemail Admin, Settings tab, Email config tab, Server Email


Hi Lorne

Thanks for the reply. I performed that process and the voicemail email FROM address didn’t change. Is there anything else that needs to be modified?

Here’s a snippet from the maillog of leaving a test voicemail after making that change:

Feb 13 17:21:16 ****** postfix/qmgr[17113]: 7636F22CAD: from=**<[email protected]>**, size=105678, nrcpt=1 (queue active)
Feb 13 17:21:16 ******* postfix/smtp[18383]: 7636F22CAD: to=<******@******.com>,[2607:f8b0:4003:c03::1b]:25, delay=0.38, delays=0.04/0.01/0.12/0.21, dsn=5.7.1, status=bounced (host[2607:f8b0:4003:c03::1b] said: 550-5.7.1 [2600:3c00::f03c:91ff:fe7b:2367] Our system has detected that this 550-5.7.1 message does not meet IPv6 sending guidelines regarding PTR records 550-5.7.1 and authentication. Please review 550-5.7.1 for more information 550 5.7.1 . v132si2068275oib.15 - gsmtp (in reply to end of DATA command))

I fixed my issue by configuring postfix to send with IPv4 only, but it’d still be nice to know how to change the voicemail FROM email address if anyone can shed some light :slight_smile:

1 Like

Did you ever find a solution?

If this didn’t work:

you need to submit a ticket. This is how that is supposed to get set.

Before submitting a ticket, first confirm the value is properly written to the file /etc/asterisk/voicemail.conf.

Did we find the solution of this problem … I am having same issue .

Even though an email address is configured in ‘Serveremail’ it still send out FROM [email protected] and hence get rejected by external SMTP server …

Has anyone found a solution for this? I’ve found a number of suggestions online, but none of them work. No matter what I do my e-mails are from “[email protected]…”

Can you share with us what you did?

Also, please see this:

I have confirmed that /etc/asterisk/voicemail.conf has been updated with the proper value.

I followed all of the steps listed here to setup the voicemail e-mail.

I also tried suggestions from a couple of other web sites, but I don’t recall which one.

I’ve been struggling with the same issue for the past couple of days.
I have the correct/configured value for the FROM: email address in /etc/asterisk/voicemail.conf, but emails go out from [email protected]
Can you please detail a little bit what you did to make it work for you?

I never found a solution. I found several places that offered similar instructions but none of them fixed my problem.

Try ‘cd /etc’ and “grep -v [email protected] * */* */*/*”.

Those two commands should get you any file that has that string in it. Post the result and we’ll see what we can do.

Then, I assume, you never contacted support either.

I worked quite a while with support from the vendor who sold us the equipment, without any success. (I don’t think he had any idea how to setup emails for Office365.)

This is pretty low on my priority list, so I moved on to other things. The next step was to create a GMail account and give up on using Office365.

I think I have everything configured properly, but no matter what I do the “from” is “[email protected]” which Office365 rejects.

Try adding

[email protected] [email protected]

To /etc/postfix/generic

And then run

postmap /etc/postfix/generic
service postfix restart

See details here

I had already tried those steps, but I went through it again, just in case. Here is what I get from the debug page.

Jun 13 12:50:05 uc-37817158 postfix/pickup[25686]: 8F687C1B5D51: uid=995 from=<asterisk>
Jun 13 12:50:05 uc-37817158 postfix/cleanup[25711]: 8F687C1B5D51: message-id=<[email protected]>
Jun 13 12:50:05 uc-37817158 postfix/qmgr[25687]: 8F687C1B5D51: from=<[email protected]>, size=502, nrcpt=1 (queue active)
Jun 13 12:50:07 uc-37817158 postfix/smtp[27212]: 8F687C1B5D51: to=<*******>,[]:587, delay=1.6, delays=0.01/0.04/1.2/0.33, dsn=5.2.0, status=bounced (host[] said: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 16.55847:E20D0000, 17.43559:0000000004020000000000000000000000000000, 20.52176:140FAD870000F01FCB030000, 20.50032:140FAD877017401080030400, 0.35180:D0030000, 255.23226:0A00438A, 255.27962:0A000000, 255.27962:0E000000, 255.31418:1F000130, 16.55847:00010000, 17.43559:00000000E0020000000000000000000000000000, 20.52176:140FAD870000401080030400, 20.50032:140FAD87701710103A000000, 0.35180:03000136, 255.23226:21000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:44000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:49000000, 0.38698:00000000, 0.37692:0F010480, 0.37948:09000100, 5.33852:00000000534D545000000100, 4.56248:DC040000, 7.40748:010000000000010B09000100, 7.57132:000000000000000009000100, 1.63016:32000000, 4.39640:DC040000, 8.45434:12D7678E383E41458440B5993CCBA0C131344D42, 5.10786:0000000031352E32302E313936352E3030303A424E38505231344D42323831383A37333863613031662D386462362D343835632D383662622D38663531666435363663636400383333000000, 255.1750:9D000000, 255.31418:80000000, 0.22753:03000236, 255.21817:DC040000, 4.60547:DC040000, 0.21966:03001736, 4.30158:DC040000 [] (in reply to end of DATA command))
Jun 13 12:50:07 uc-37817158 postfix/cleanup[25711]: 3C1B9C1B5D53: message-id=<[email protected]>
Jun 13 12:50:07 uc-37817158 postfix/bounce[27213]: 8F687C1B5D51: sender non-delivery notification: 3C1B9C1B5D53
Jun 13 12:50:07 uc-37817158 postfix/qmgr[25687]: 3C1B9C1B5D53: from=<>, size=5219, nrcpt=1 (queue active)
Jun 13 12:50:07 uc-37817158 postfix/qmgr[25687]: 8F687C1B5D51: removed
Jun 13 12:50:07 uc-37817158 postfix/local[25728]: 3C1B9C1B5D53: to=<[email protected]>, relay=local, delay=0.01, delays=0/0/0/0, dsn=2.0.0, status=sent (delivered to mailbox)
Jun 13 12:50:07 uc-37817158 postfix/qmgr[25687]: 3C1B9C1B5D53: removed

Add the following to this:

asterisk [email protected]
root [email protected]

See if that helps.

it helped.