FreePBX | Register | Issues | Wiki | Portal | Support

Changing the voicemail email FROM address?

(Kenny Riley) #1

I am using FreePBX Distro 14 on Asterisk 11

What is the correct process on changing the FROM email address that emailed voicemails are sent out as? Right now they are being sent out as asterisk@hostname.local and I need to change this to a more realistic domain name so voicemails will not be classified as spam on our end.


(Lorne Gaetz) #2

Settings, Voicemail Admin, Settings tab, Email config tab, Server Email

(Kenny Riley) #3

Hi Lorne

Thanks for the reply. I performed that process and the voicemail email FROM address didn’t change. Is there anything else that needs to be modified?

Here’s a snippet from the maillog of leaving a test voicemail after making that change:

Feb 13 17:21:16 ****** postfix/qmgr[17113]: 7636F22CAD: from=**<asterisk@hostname.local>**, size=105678, nrcpt=1 (queue active)
Feb 13 17:21:16 ******* postfix/smtp[18383]: 7636F22CAD: to=<******@******.com>,[2607:f8b0:4003:c03::1b]:25, delay=0.38, delays=0.04/0.01/0.12/0.21, dsn=5.7.1, status=bounced (host[2607:f8b0:4003:c03::1b] said: 550-5.7.1 [2600:3c00::f03c:91ff:fe7b:2367] Our system has detected that this 550-5.7.1 message does not meet IPv6 sending guidelines regarding PTR records 550-5.7.1 and authentication. Please review 550-5.7.1 for more information 550 5.7.1 . v132si2068275oib.15 - gsmtp (in reply to end of DATA command))

(Kenny Riley) #4

I fixed my issue by configuring postfix to send with IPv4 only, but it’d still be nice to know how to change the voicemail FROM email address if anyone can shed some light :slight_smile:


Did you ever find a solution?

(Dave Burgess) #6

If this didn’t work:

you need to submit a ticket. This is how that is supposed to get set.

(Lorne Gaetz) #7

Before submitting a ticket, first confirm the value is properly written to the file /etc/asterisk/voicemail.conf.

(Vikram Malhotra) #8

Did we find the solution of this problem … I am having same issue .

Even though an email address is configured in ‘Serveremail’ it still send out FROM asterisk@hostname.local and hence get rejected by external SMTP server …