Hi Guys
My caller ID displaying Scam/Spam to mobile users. As a Company we make too many client calls a day. so many people either block number or dont pick the calls.
Please suggest if there is any way to permanent fix this issue.
Is there any paid tool which can help us permanently.
Thanks
Amardeep
You haven’t provide details of your location. If in North America, this might well happen if you sent a caller ID that had not been verified as yours by your provider.
In more general contexts, one likely reason would be that too many of the people you have called have reported your calls as spam, in which case there is probably nothing you can realistically do, except start with a new number and make calls in a way that no longer causes them to be reported.
I suppose it could also be a heuristic, based on calling patterns. In that case, you would need to find out who is adding the spam label and, probably which service they are using to determine the calls are spam, and then contact them to find out how you should go about proving that your calls are legitimate calls to consenting recipients.
We are Florida based Company.
This isn’t exactly true. Attestation level doesn’t equate SPAM/robocalling. There are what is called prolific robocall carriers, Onvoy (Sinch umbrella), is one of the most well known ones. It means they let a lot of questionable traffic go through their network and will happily sign the calls with A/B depending on if the robocaller is getting numbers from them.
This is from TransNexus, who tracks STIR/SHAKEN usage/compliance.
Figure 6 shows robocalls authenticated by the top 10 robocall signers ranked by robocall percentage over the past six months. In August, the robocall percentage for calls signed with A-level attestation by the top 10 prolific robocallers was 45.33%, up from 24% in July. This figure had been hovering over 80% for months leading up to May 2024. Prolific robocalls also rebounded for calls signed with B-level attestation to 68.5%, from 49.7% in July. These signers authenticate very few calls with C-level attestation.
Figure 7 shows the percentages of calls signed by the top 10 robocall signers by authentication level. In August, they signed 82.4% of their calls with A-level attestation, 16.9% with B-level attestation, and 0.7% with C-level attestation.
What is the Solution for this. I need to resolve this issue asap.
I talked to my VoIP provider they already said have done what they can their side.
You really haven’t provided much detail to this situation. Who is your provider? What destination carriers are showing this? Who is marking it as SPAM? All of them?
So does this mean that T-Mobile marks it normal but ATT marks it as SPAM? I can’t see ATT marking calls with the same CallerId as normal but sometimes as SPAM. Is there a patterns with the mobile carriers?
Also, let’s get to the real meat on the bone here. What kind of calls are these? Is this an outbound call center/campaign with auto/predictive dialling being done? Is the same CallerId being used for all the calls?
Mobile carriers like ATT, T-Mobile, Verizon, etc have been doing SPAM flagging since before STIR/SHAKEN. Those services are checking more than just an attestation score. So let’s confirm your calling patterns aren’t raising any flags either.
Reply from My ISP - "All your calls are signed with A Attestation via STIR/SHAKEN. "
Again, that is just one factor. You didn’t answer my other questions.
Confirm this by calling +1 920 666 1392
I tried - this call is not certified and treated as spam call message is coming.
Do you get proper attestation when you call the test number from your mobile? From another provider on your system (if you have one)?
Which Other questions. Please suggest. I think answered all.
Apparently someone is not being truthful
yes I called this number and it says call is not attestation and treated as spam
Did you so provide?
Yes I gave them numbers and they said
"
Those numbers appears to be with T-Mobile.
Have tried to raise the issue with T-Mobile via this link
https://callreporting.t-mobile.com ?
Best,
Exactly what did all of that call say?
