Zulu Windows 7 Client 2.0.27
We were looking into Zulu as a potential softphone for our Contact Center. I followed the wiki and have the server and client up and connected, but I cannot make or receive calls. It looks like this is because the extension that I built for this Zulu user is not registered anywhere.
I thought I read that Zulu could be used as a softphone without a physical extension. I do notice, when I sign into the Zulu client, I appear to be missing the softphone button. I have softphone enabled for the user, but I haven’t been able to find any other troubleshooting steps.
My goal is to just have softphones for several hundred of our users.
Can anyone get me pointed in the right direction? I saw a similar post, but it didn’t resolve my issue.
I found the Zulu client logs. I see:
January 3rd 2018, 6:35:38 am - debug: WebRTC is not enabled, UI will not show Softphone
I take it WebRTC needs to be enabled, which it is. I am using the default certificate, which I don’t think I could do if I was going to use the WebRTC phone in UPC. So I am in the process of requesting a new certificate for my server.