Zulu - SoftPhone

[comtech]

Hello,

FreePBX/Asterisk 13
Zulu 13.0.53.4
Zulu Windows 7 Client 2.0.27

We were looking into Zulu as a potential softphone for our Contact Center. I followed the wiki and have the server and client up and connected, but I cannot make or receive calls. It looks like this is because the extension that I built for this Zulu user is not registered anywhere.

I thought I read that Zulu could be used as a softphone without a physical extension. I do notice, when I sign into the Zulu client, I appear to be missing the softphone button. I have softphone enabled for the user, but I haven’t been able to find any other troubleshooting steps.

My goal is to just have softphones for several hundred of our users.

Can anyone get me pointed in the right direction? I saw a similar post, but it didn’t resolve my issue.

Zulu UC Softphone

Hello, I am interested in the Zulu UC application for FreePBX. I went ahead and activated the 2 free licenses on my FreePBX system to test out the software before purchasing the 20 user license. Seems to be pretty slick, the only issue I am having with Zulu is the softphone option on the call tab is not showing up. I can only do ‘originate call’. I have the ‘enable softphone’ set to ‘yes’ in user management. I followed the wiki. What else is necessary to make this work? Let me know if addition…

Thanks for your help!

[CyberSleuth]

I tried this on ou FreePBX/Asterisk 14 and switched the windows client to the beta channel, but I am not seeing the soft phone option. Soft phone is enabled at the Zulu user level. Any ideas?

[comtech]

Little more progress…

I found the Zulu client logs. I see:
January 3rd 2018, 6:35:38 am - debug: WebRTC is not enabled, UI will not show Softphone

I take it WebRTC needs to be enabled, which it is. I am using the default certificate, which I don’t think I could do if I was going to use the WebRTC phone in UPC. So I am in the process of requesting a new certificate for my server.

Does anyone know if I am on the right path?

[comtech]

Bump for any ideas?

• WebRTC is enabled for this user.
• I can make and receive calls via Phone in UCP (on the same computer Zulu is installed on).
• Softphone is enabled for the user on the Zulu tab.
• There are no ports being blocked between the computer I am on and the PBX subnets.

Everything else on Zulu works. I have contacts, I have chat, I can originate calls, just no softphone. The log continues to show:

WebRTC is not enabled, UI will not show Softphone

I have a meeting today where I would really like to demonstrate this tool as a potential option, but I can’t without the softphone.

Thanks for any help you can provide!

[comtech]

Have gone a different way with other softphone options. Will try Zulu 3 when it is out.