Why is my announcement play even before the call is answered?

hi everyone

i am really new with freepbx environment, and i really need help about it

i am using FreePBX and i want to build an outbond IVR system in my small office
i integrated it with loway wombatdialer. it actually works as an IVR system but i have an issue , why the IVR start play even when the customer hasnt answered the call ?? how can fix that ?

More info about your setup and a call log are the minimum required to play here.

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