First time poster here. I am currently deal with a rather annoying issue that has taken up much of my time. For some reason, one of my deployments of FreePBX started to intermittently cut off random voicemails @ about the 30 second mark. It would cut people off mid sentence, and they would need to call back just to finish leaving the voicemail.
This had all started when I had upgraded their hardware based FreePBX 15 device up to FreePBX 17. I had virtualized the new device, and had done a config export/import to bring over most of the needed configuration.
So far, for troubleshooting, I have:
- Modified the max voicemail time in the FreePBX config.
- Swapping them back to a hardware-based FreePBX device.
- Set up very verbose logging to monitor packets at the times of the issues. Which had resulted in me finding this:
Part of what makes this such a headache is the unpredictability as to when this would happen. I had tested calling an extension upwards of 20 times throughout a day to see if I could get it to act up, and every single one of my calls worked perfectly. I used 2 different phones, one AT&T and one Verizon.It just so happens that one random call had come in during the aforementioned troubleshooting session, and said individual did end up getting cut off mid-voicemail (I.E. the screenshot above).
I am currently investigating phone configs, and/or the possibility of building them an entire new PBX device built from the ground up, since up until this point I had only done backup restores.
If anyone has any experience with a similar issue, or has some advice for me, I would greatly appreciate it.