I didn’t get any hits when I searched the forum for this, so sorry if it’s already been answered.
I’m not asking how to configure an extension to email a VM and delete it after sending. I’m asking is there is a way to record a message from a caller and send it directly to an email address like [email protected]?
We have a ring group that rings 3 extensions (301, 302, and 303). If someone calls the ring group after hours, or if it just doesn’t get picked up, I’d like to record the caller’s message and send it to the group email at [email protected].
I realize I could send the caller to the voice message of one of the extensions, but then all messages left at that extension will be routed to the entire group. (not good)
I’m guessing I could create an unpublished extension at some random number and configure its VM to email and delete incoming messages, but that seems gross. Is there a better way to do this?
Not very clear about your request. But couldn’t you just get the Ring Group to failover to the voicemail of a virtual extension that has vm-to-email enabled with the email for that extension set to your preferred email address?
Why do you feel it’s gross to have a dedicated extension for that? We have a dedicated virtual extension we call “General Voicemail” for such purposes. Otherwise what other options do you have in mind?
@airsay, sorry for not being clear. But, thanks for responding anyway!
What you describe in “But couldn’t you just…to your preferred email” is what I tried to describe in my original post. Thanks for clarifying that that is not gross.
I’ve gone ahead and created the virtual extension and it’s correctly sending messages out to [email protected] and then deleting the message.
The only thing I haven’t figured out yet is setting up the message that’s played when the call dumps into the fake extension.
Normally, you’d just dial *97 from the new extension to set that up. But, since there is no physical extension for someone to dial into the pbx system from, how did you set that up?
You should be able to login to UCP to set vm geeetings. Even easier, you can dial *98 and follow the prompts to get into the virtual extension’s mailbox.
Another solution would be to route the Failover Destination of the Ring group/Queue to an Announcement that plays what you want the caller to hear then route that Announcement to the “No message” destination of the Virtual extension.
