Unable to play voicemails on digium phone after update

[jdennis]

Sounds like you are running into the exact same issue I had. Here is a link to my post below. Seems to me like a bad bug in DPMA 3.6.0, I’m assuming that’s what you upgraded to. Downgrading to DPMA 3.5.5 was the only way I could figure out to get it working again…

Asterisk 16.15 DPMA 3.6.0 And Visual Voice Mail Not Working

I just installed all of the pending FreePBX module updates and FreePBX distro package updates. One of them upgraded was asterisk16-res_digium_phone-3.6.0-5.sng7.x86_64, (as well as Asterisk 16.15). After the update, our digium phones can no longer listen to voice mail using visual voice mail on the phone. They can see that the voice mails are there and push “play” on them, but it just bugs out and won’t play them. No error message is given. All of our digium phones are on firmware 2.9.9.…