I am getting these agent statuses in UCP agent summary section.
My requirement is like in which mysql table I will get these agent status or is there any way to get it these agent status(Idle , non-queue-call, Logged out), I have to take these status and display in my own live monitor UI.
I am not getting exactly in this link, can you specify what i need to do.
Read up on AMI, once you understand it you can use it to listen to queue events and update your webpage.
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