Trunk to Callcentric

FreePBX Providers
1

Hello,

I am using FreePBX 16.0.21.18 and connecting to the Callcentrix trunk using PJSIP. The trunk gets registered but no call routing happens for both inbound/outbound.

Any help is appreciated.

2

FreePBX 16 is past end of life.

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug

Also issue the CLI command “pjsip set logger on”

3

My pjsip settings for Callcentric (everything not mentioned left at defaults):

General tab:
Username: 1777xxxxxxx
Secret: (SIP password)
SIP Server: sip.callcentric.net

As your trunk is registered, you probably have all of those correctly set.

Advanced tab:
Contact User: (same as Username, matching DID Number in your Inbound Route)
From Domain: sip.callcentric.net
From User: (same as username)
Match (Permit): 199.87.144.0/21,204.11.192.0/22

Calls to US/Canada must be sent as 11 digits (1 + areacode + number).

If you still have trouble, paste log as noted by @david55 .

4

Thanks for your help, I was able to get the inbound working from callcentric to PBX… OUtbound is still an issue.

5

No, this is the current release version of FreePBX.

6

OK, so let’s see the log with SIP trace.

7

I have issues with outbound calls also inbound works fine with callcentric.

8

What do you hear when you call 18004377950 (it should read back your caller ID)?

If you hear “Your call cannot be completed as dialed”, the Outbound Route is not correctly set.

If you hear “All circuits are busy now”, Callcentric rejected the call, most likely caused by From User or From Domain not being correctly set in the trunk.

If you still have trouble, at the Asterisk command prompt type
pjsip set logger on
make a failing call, paste the Asterisk log for the call at pastebin.freepbx.org and post the link here. If you are too new to post links, just post the last eight hex characters of the URL.

9

Thank you so much your advice helped now I have outbound. It was the outbound route was set incorrectly. Spent an entire day on this outbound issue.

10

Call to 18004377950 is blank. Here is the link to the log

https://pastebin.freepbx.org/view/f924a9f5

Thanks for your help

11

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