Transfering to *ext number not working

FreePBX
1

Caller call in user answer phone. Other user at ext 500 is on the phone with another caller. User wants call to be trasfered to voicemail. user dials *500 and hit # or transfer but the call never is transfered to voicemail. user can her caller again like nothing ever happend.

2

Isn’t the sequence “Transfer” “*extension” “Transfer”

3

This is the output when I do asterisk -rvvvvv
Connected to Asterisk 11.21.0 currently running on wastewaterpbx (pid = 2315)
== Extension Changed 502[ext-local] new state InUse for Notify User 501
– Stopped music on hold on DAHDI/1-1
== Extension Changed 502[ext-local] new state InUse for Notify User 500
== Extension Changed 502[ext-local] new state InUse for Notify User 502
> 0x7f5cbc026550 – Probation passed - setting RTP source address to 10.30.20.13:5004
== Extension Changed 502[ext-local] new state Hold for Notify User 501
== Extension Changed 502[ext-local] new state Hold for Notify User 500
== Extension Changed 502[ext-local] new state Hold for Notify User 502
– Started music on hold, class ‘default’, on DAHDI/1-1
== Extension Changed 502[ext-local] new state InUse for Notify User 501
== Extension Changed 502[ext-local] new state InUse for Notify User 500
== Extension Changed 502[ext-local] new state InUse for Notify User 502
– Stopped music on hold on DAHDI/1-1
> 0x7f5cbc026550 – Probation passed - setting RTP source address to 10.30.20.13:5004
wastewaterpbx*CLI>

When i change the feature code to *20 the the ext it works just fine.

I can;t figure out what is conflicting.

4

It’s a collision with your “in-call” feature codes, try ##*500

5

Thanks for the reply.

So here is what I done so far.

I changed the direct dial prefix from * to *20 and put a call on hold then dialed *20501 which 501 is the ext i want to transfer to voicemail it transfers to voicemail. I checked the misc dest and misc everything and cant find a conflict. The only misc destinations I have are for centrex and they just push transfer then the last 4 of the number.

There are only 5 extensions on the PBX 500-505

I am going to try tomorrow to turn off the feature codes below.

Call Forward No Answer/Unavailable Activate
*52

Call Forward No Answer/Unavailable Deactivate
*53
User Intercom Allow
*54

User Intercom Disallow
*55

Thanks for all the help.

6

I’m guessing that your transfer button context includes a a call to flash() for Centrex transfers to work, but as SIP channels will ignore that, then you could expand your transfer context to carry-on appropriately if the call to flash() returns -1, or be conditional on what function is called on the dialled transfer number

7

That’s is correct. I have the same setup at another location and the * works fine transferring directing to voicemail. Only difference is the ext numbers are 300-330ish

8

Is your call to flash() conditional on the number dialed? I suspect that would fix it.

9

The flash is only used for the centrex lines. Within misc dest. The pbx at another building has the same exact setup and it does not have any issues dialing * ext# to transfer directly to voicemail

10

Then without your disclosure I will leave it to you, good luck.

11

I removed all centrex custom destinations and it still does the same thing

12

You would have post a debug of a call with DTMF debugging enabled on a call that failed.

13

Did you ever get this resolved. I am having the same or very similar issue though I have about 40 extensions and only 9 of them are having an issue 110-119

14

I am using the Commercial deployment tool with VVX330 endpoints and my dial string is as follows:
[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|xx.T

15

sorry. I am using Current Asterisk Version: 13.5.0
with FreePBX 13.0.190.7

16

Conflicting with feature code *11. Set it to something else in features Code admin.

1 Like
17

Never mind. I figured out my issue. I feel a little stupid. I had a conflict with my extension numbers and a default feature code “*1”…oops

18

I did get it fixed by changing the feature code.

19

where did you find this “feature code” I think I have the same problem…

20

Hi @shafekost,

I am not sure what your issue is, but all feature codes are being handled in feature code admin.

This is an old topic, I would suggest creating a new one describing your issue.