We have implemented Time Conditions and Time Groups, however right not the time conditions are not matching. The below does not seem to work .We are not getting the correct timed conditions. Any assistance with this will be much appreciated.
Also, I’m afraid you are using time groups wrong, i suspect there’s a loop with your time conditions - announcements. What are you trying to accomplish?
After Hours run from 17:00 until 22:00 Monday to Friday and 08:00 until 22:00 Saturday and Sunday with different announcements
Open Hours run from 08:00 until 17:00 Monday to Friday
Closed Hours run from 22:00 until 08:00 Monday To Sunday.
The Open Hours don’t kick in. the Closed hours seem to in effect and not After Hours.
You did not say how callers are reaching this Time Conditions, in your screenshot i only see one TC being in use by 7 destinations.
Assuming you are pointing your inbound route to a time condition, i would setup the following:
Time Group 1 - Open Hours
08:00 - 17:00 Mon - Fri.
Time Group 2 - After Hours / Closed
17:00 - 22:00 Mon - Fri.
08:00 - 22:00 Sat - Sun.
Time Condition 1 - Open
Use TG-1
If matches > Announcements > Open Hours
Non-matches > Time Conditions > Time Condition 2 - After Hours / Closed
Time Condition 2 - After Hours / Closed
Use TG-2
If matches > Announcements > After hours
Non-matches > Announcements > Closed
Now point your inbound route to Time Condition 1 - Open and if it’s open hours it will go to the open hours announcement, if it’s not open hours it will go to Time Condition 2 - After Hours / Closed which will do as you see in the TC.
Still not working. I made sure that the date and system time is correct, even restarted the PBX server and then after all that upgraded, Line test for time conditions still no change