Time conditions based on calendar mode using iCal and google calendar integration

calendar
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(Jason) #1

Hello,

I was able to get the calendar created easily and integrated with a Google calendar. I understand that the calendar must be manipulated from the google account.

When using calendar mode in a time condition, how does they system know to “holiday” mode the actual holidays on the calendar. How does one establish normal business hours on the integrated calendar so the system knows open hours?

Has anyone done this because I am having trouble finding any substantial documentation.


(Jason) #2

My thinking is that I just integrate the holiday calendar, point the inbound route at a time condition that checks the status of the holiday calendar first (in place of a call flow control.) Then, if it’s not a holiday according to the calendar, and if it’s a normal business day, just pass on the traffic to normal call flow.