The person at extension XXX is unavailable

Hi,

I have a FreePBX server (14.0.5.25) with ~30 working extensions. One of them (403) is responding with “the person at the extension … is unavailable” message. I’ve tried rebooting the phone (GXP1610) and deleting/re-creating the extension and nothing worked. After I added the PJSIP extension again it doesn’t play the same message, I only hear the busy tone.

Here are the log messages when I call the extension:

[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] WARNING[29459][C-00000345]: chan_sip.c:22959 func_header_read: This function can only be used on SIP channels.
[2019-03-18 15:18:49] NOTICE[29459][C-00000345]: app_dial.c:1000 do_forward: Not accepting call completion offers from call-forward recipient Local/[email protected];1
[2019-03-18 15:18:49] NOTICE[29459][C-00000345]: core_local.c:756 local_call: No such extension/context [email protected] while calling Local channel
[2019-03-18 15:18:49] NOTICE[29459][C-00000345]: app_dial.c:1106 do_forward: Forwarding failed to dial ‘Local/[email protected]

This doesn’t show anything outside of a forward request being denied to a destination that doesn’t exist/match in any context.

Please show logs for the actual extension you say isn’t working.

I’m very new at FreePBX/Asterisk. Could you please tell me how to filter logs for that specific extension? The logs I posted where from “asterisk -r” command just after I called the extension. Thank you in advance.

Possibly, call forwarding was accidentally set up in the phone itself. Check settings at the phone, or by logging into its web GUI.

@Stewart1 you were right facepalm. I don’t know why but call forwarding on the phone settings was set to extension 1, which doesn’t exist. Thank you.

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