Stuck in the Queue after hours


#1

Sometimes customers get into the queue after hours. Sometimes they call at 4:58, get into the queue, everyone goes home, and they’re stuck in the queue until it times out 15 minutes later. “I waited 15 minutes on hold being told I was the next caller… then it threw me into voicemail!”
Other times, they dial an extension at or after close then, from that extension, get into the regular day menu and into the queue.

Any ideas as to simple ways I avoid this?


Queues: Callers stuck in queue when calling just before closing time
(Jared Busch) #2

For that last bit, you just need to go through all you flows more carefully to ensure there is no way into the queue after hours.

For the first bit, no idea off the top of my head.


(system) closed #3

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