[SOLVED] Working calls with custom click-to-call do not make CDR entries

FreePBX
1

Hello,

I’ve created a custom click-to-call app for our internal web-based CRM to FreePBX, using Originate through AMI via a perl script on the PBX machine. The calls go through OK, complete with auto-answer on the headset or speakerphone, but they do not generate a CDR entry; whether they are answered or not, there’s no CDR.

Here’s the originate call from the Perl:

my $caller_id = "\"Click to Call\" <$number>";
my $resp = $ami->action({ 
  'Action' => 'Originate', 
  'Channel' => 'Local/' . $extension . '@tlc-click-to-call', 
  'Exten' => $number, 
  'Context' => 'from-internal', 
  'Priority' => '1', 
  'CallerID' => $caller_id
});

And the [tlc-click-to-call] context is simply this:

[tlc-click-to-call]
exten => _X.,1,SIPAddHeader(Alert-Info: Auto Answer)
exten => _X.,n,Dial(Local/${EXTEN}@from-internal)

So, it bridges the user’s phone via from-internal to an outbound route, also via from-internal.

The funny thing is, I have both CSV and MySQL CDR logging. I believe FreePBX only uses the MySQL CDR, which doesn’t get these calls… but the Master.csv file DOES show the click-to-call calls. I can’t see any difference between the configs for CSV vs. MySQL, so I’m stumped… I can attach those configs if they’re needed, but I think they’re unmodified from the sample configs.

Any advice?

This is on FreePBX 2.10.1.3, using Asterisk 1.8.19.0 on Debian Wheezy (7.7)

Thanks!

2

I’ve figured it out. The CallerID for the originate needs to be the FreePBX device number. So my originate code is now this:

my $resp = $ami->action({
	'Action'   => 'Originate',
	'Channel'  => 'Local/' . $station . '@tlc-click-to-call',
	'Exten'    => $number,
	'Context'  => 'from-internal',
	'Priority' => '1',
	'CallerID' => "<$station>",
	'Variable' => "CTC_DEST=$number",
});

And I added a line to [tlc-click-to-call] to set the desired caller id (based on the CTC_DEST variable):

[tlc-click-to-call]
exten => _X.,1,SIPAddHeader(Alert-Info: Auto Answer)
same  =>     n,Set(CALLERID(all)="Click to Call" <${CTC_DEST}>)
same  =>     n,Dial(SIP/${EXTEN})

I also removed an extra local channel by dialing the SIP peer directly.

And it works like a charm!