SOLVED: Freepbx 13: Unable to connect to the UCP Node Server

General Help
1

I’m running freepbx 13 and I have an error across to top of the page when logging in to User Control Panel.
Unable to connect to the UCP Node Server because: 'Error: xhr poll error'
is there a fix for this? I can’t find anything that works using google. I tried uninstall and reinstalling ucp but that didn’y make a difference…

2

bump, anybody? please?
my system is all jammed up because of this error:
Unable to connect to the UCP Node Server because: ‘timeout’

3

Check this link, please:

4

thanks for your response, I’ve already seen the page at the link you gave but nothing in it solved this issue in my freepbx-13 install. Any other ideas would be appreciated…

5

Uninstall ucpnode module if you do not require it (XMPP/Conferences Pro)

2 Likes
6

thankyou I uninstalled XMPP and Conferences Pro and now the error in UCP has gone, however when I log in to the user there are no call recordings. I have my extension set to record everything. It was working fine in freepbx 12 but this is an upgrade to 13. Am I looking in the right place for recordings? All I have in the UCP are:
Home
Presence
Endpoint.
I used to have a link that gave me the call recordings but it’s no longer there.

7

There’s never been a link to “Call Recordings”. You are looking for “Call History” and you’ll have to modify your permissions in User Manager.

8

yeah that’s it, Call History. Thanks for your help with the previous problem btw.
I went into admin/user management/ but couldn’t see anywhere to alter the permissions you speak of. Am I looking in the wrong place?

9

User Manager > User > UCP > Call History

10

yes that fixed it, thankyou for your help andrew.