Not sure if this warrants a new topic,
but currently I configured my flow like this:
incoming trunk/route -> ring group
ring group (normal) -> extensions (ringall)
ring group (failover) -> queue
queue (normal) -> extensions (ringall)
queue (failover)-> terminate/busy
This is to catch the situation, when more than 1 incoming call ring()s at the same time (ring group, by the users/operators/office preference MUST use ringall strategy… ) - the call that starts to ring() slightly later was, without the queue, just terminated/busy, which was annoying.
And with queue, it works - the waiting call is picked up and rings all remaining phones when the first , no more no less;
The queue is very basic (10s timeout, no MOH - just ring) - but, the Answer() in the queue script means my PBX answers the queued call just to place it on the queue and play it a ringing signal… be it for short period but still, this will incur charges on the caller.
TL;dr: will the queue script as found in extensions_additional.conf still function properly if the Answer() is just removed ? (i would know where to put it, I read http://www.freepbx.org/configuration_files). Just being weary of copying entire queue extension context over…
