Still broken. No matter how the renewal is done, it doesn’t reflect in the deployment until we call and sit in the support queue, hoping to get one of the few techs who knows how to promptly fix.
Reported here in May.
And I rolled snake eyes with support; the poor outsourced schlub has no idea how to fix it.
35 minutes on the phone to get this fixed. Person who was able to fix said, “Just call us directly next time.”
Someone from Sangoma should call your own number and try to figure out how to get to the correct person for this. IVR complexity is not the same as IVR effectiveness.
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