Anyone else seeing problems with calls not ringing on the mobile app?
The app works if it’s open and it’s an internal call, but is not working if the app doesn’t have focus. If it’s an external call then it doesn’t ring the app. If you make an internal call then an external call it may ring the app.
Just took my phone off WiFi and it’s not registering the app, been 5 minutes now. Put the phone back on WiFi and it took about 15 seconds but registered.
I’m not the only user here with these problems, have started a case with support, too.
Hey, @WB3FFV did you get anywhere with your problem from 2 months ago? We have notifications set up to allow ST but unless the app is open it doesn’t ring. Happening on iPhone and Android, versions 1.0.14 and 1.012 respectively.
Just an update, have been working with support but since they have remote access I have no idea what they’re doing but none of it has worked. Every couple or three days I get an email to try now and nothing has changed.
We’ve been unable to use Sangoma Connect for any of our users since this started 3 weeks ago.
OK, update: we’re functioning again. Looks like it was two firewall entries, one on the corporate firewall where I made a typo and the other on FreePBX where it was missing the 159.203.120.54. I think the latter was the problem.
The next problem is getting everybody registered again. Despite them showing as Authenticated, they are not so The most consistent process I have found is to have the user Reset Application, then uninstall Sangoma Talk, then reinstall it. We remove them from SangomaConnect, remove their user account, add a new user account, make sure Sangoma Talk is enabled, and then send an invite.