I just did my 1st install using the Sangoma S500 phones.
I didn’t have a lot of time to play with the phones before we needed to install them and I have some question for you guys with lots of stick time on them.
I have park buttons on the phone DSS with value = 71 -75
When the main phone answers the call and parks it on 71 the DSS turns red on that phone only. I was expecting the DSS button 71 to light up red on all the phones.
FYI they are not DSS. That is old key system lanugage. When using them as a light please refer to the as BLF keys so people know you set them up as a BLF key and not something else like Speed Dial or phone app or it makes us wonder what you setup and start assuming things. Thanks.
Try rebooting your phones. This is a age old issue with Asterisk that when you restart asterisk it looses all hints and watchers until a phone resubsribes but a reload should fix it usually.
EPM defaults to a re-sync time of 86400 seconds (24 hrs) and if the re-sync causes the phones to reboot, that might explain what you are seeing. I don’t know why they would all do it at the same time per day tho.
So I check a few PBX that are running this phone. They are resetting around 5am. I started at 5:11am and looked back. All my Aastra/Mitel phones reboot. I don’t see notify command being sent out.
What should I look for the log file when you issues the command notify-aastra-check extension_number
As a side note my Panasonic UT670 will reboot on that aastra-check command.
I called Mitel about this and I got laughter. I know what I know, the phone reboots around 5am
Didn’t @lgaetz or @tonyclewis say something about the phone resyncing every 24 hours? I don’t think there’s a set time - I think they just reload their config once the old one is considered “expired”.