Ringgroup/queue with at most 1 active call

[lgaetz (Lorne Gaetz)]

Queue Magic

I want to do some thing that not sure is entirely possible. We’re a small outdoor power equipment dealer with eight employees, four of which who answer the phones. The problem being is that we get slammed during the spring time with phone calls and walk ins. So the employees who answer the phone aren’t always available to answer it and chances are they’ll forget to log in/out of the queue or hit DND. What I would like to do is roll all the incoming calls (3 channels) into one queue. However I w…