Once again having issues with missed calls working correctly with ring groups. There have been several threads and bug reports on this so I am not sure why this keeps becoming an issue. Maybe this is related to the Cisco SPA phones being used.
I am using FreePBX 15.0.16.77 and have modules updated to latest version. This PBX was just installed this week. EDIT: Ring Groups module version is: 15.0.11.9
From my understanding this is how ring groups are suppose to work:
Mark Answered Elsewhere set to NO:
1)Missed calls show on all phones if no one answers
2) If a member of ring group answers a call then no missed call is displayed on any phone
Mark Answered Elsewhere set to YES:
- Missed calls do not show on any phone is no one answers.
- If a member of the ring group answers a call then no missed call is displayed on any phone.
Am I correct on how this works? As I said earlier, there have been quite a few threads and issues reported with this that I am just honestly confused at this point.
My experiences:
----A ring group of all Cisco SPA 509g phones:
- I call in, someone answers, all other phones show a missed call
- I call in, no one answers, all phones show a missed call.
This applies whether Mark Calls Elsewhere is set to yes or no. Same thing happens either way.
----2 yealinks (T46s, T54s) in a ring group:
Mark Calls Elsewhere No:
- I call in, someone answers, all other phones show a missed call
- I call in, no one answers, all phones show a missed call.
Mark Calls Elesewhere Yes:
1)I call in, someone answers, no phone shows a missed call.
2)I call in, no one answers, all phones show a missed call.
Could someone help me understand how this is suppose to properly work? Just feel like I have had information overload when it comes to this.
Thanks!