That’s a nice touchy feely document, but in the end everyone in the Python community is at least familiar with the development process.
We have a huge disparity in user backgrounds. I honestly don’t know what to tell to someone who is trying to setup an IP PBX and lacks basic network knowledge. Getting users to post system info is likr pulling teeth. Doesn’t the courtesy extend both ways?
I know that folks find me caustic and abrasive at times, totally opposite of my true personality. It’s hard to stay nice after you asked the 10th person the same questions about OS and versions etc.
If you are new and have not spend a solid 2-3 hours in the forums reading about other experiences and seeing how problems can be successfully resolved and have studied the module documentation in our wiki you should be able to post a cogent message that gets a thoughtful response from several member experts.
If you post a message about “call can’t be completed as dialed” message and ask for “advices” don’t expect much.
On the same note if you ask for “step by step”, “solutions” or “advices” if those processes exist they would be in the wiki. Troubleshooting is an interactive tactile process.
Don’t hijack posts and change the subject.
Please post in the correct forum.
If English is not your first language engage the help of a friend that can help you compose your questions.
If your PBX isn’t working and your business is down the paid support option is your best bet. I doubt you will be successful in getting anyone to respond you your sense of urgency.
So if you were kind enough to read my rant please believe I care deeply about this project and community. I have not desire to alienate anyone. Let the community know what we as a whole can do better and the same goes for me. If you don’t want to do it in public for this purpose please feel free to use the “private message” inbox on the forum.