Resolved - Tracking a forwarded voicemail

[rustyfingers (Rusty Dennis)]

Original Thread (closed)

Track voicemail forwarding

Is there a way to track or monitor voicemail forwarding? We have users who are forwarding voicemails to other employees and no one will “fess up” as the one who sent them. Just trying to track them down. Thanks, Rusty

I needed to find out who was forwarding voicemails. Looking in the folder where the voicemails are stored, for each extension (/var/spool/asterisk/voicemail/device/###) there is the .wav file and a .txt file for each VM. The txt file has a field called origmailbox. If the voicemail was a forward then the original extension will be assigned to that field. (origmailbox=999) means the VM came from 999. If the VM is just a regular VM then the extension will show in that field. Lots of other info in that file as well.

Thanks,