Hello,
Is there a way in FreePBX (version 15, Asterisk 16) to require the user to confirm his voicemail message. The main thing we need is that messages, where the user just hanged up at their end, will not be saved.
Thanks.
They should just be instructed to press # when they are done, you should send a generic tutorial for VM so your end users understand how to PROPERLY, use Comedian mail. Here is a generic write up:
New Users: The first time the message button(or *97 dialed) is pressed the voicemail wizard will be triggered, follow the prompts. When asked for a password the default is your extension number This MUST be changed to something different or the wizard will re-trigger each time you try to retrieve messages.
If you record your name at a minimum the system will impose that recording into the generic unavailable/busy. Here is a key to understand what the recording options mean:
Unavailable = You aren’t at your desk and don’t take the call (# when Done)
Busy = Call comes in while you are on a phone call (# when Done)
Record Name = “imposed” into the generic unavailable and busy message, if you do not wish to record a full message with your own voice. (Also used within various parts of the phone system)
For Established users wanting to make Voicemail changes
Dial *97 OR push Voicemail button
Enter password if prompted
Once in mailbox dial “0” (For advanced options)
Press 1 to record new “Unavailable” message (# when Done)
Press 2 to Record new “Busy” Message (# when Done)
Press 3 to record name - Be sure to record this one at a minimum (# when Done)
Unavailable = You aren’t at your desk and don’t take the call
Busy = Call comes in while you are on a phone call
Record Name = “imposed” into the generic unavailable and busy message, if you do not wish to record a full message with your own voice. Also used within various parts of the phone system.
Thanks for the reply. Maybe I did not explained well my need. Our user wants that when callers leave him a message, it will not be recorded if the caller just hanged up after recording the message. Only calles pressing the # key after recording will be saved.
Oh I see yeah, that is not expected behavior, have you gone through your Voicemail Admin Settings? Its in settings>Voicemail Admin. There are all sorts of parameters there such as minimum message, maximum, etc… I would check those and make sure something isn’t whacky. Also I would doublecheck what mailbox limits are set to and make sure users aren’t full.
You don’t need to press # to save a voicemail recording. As long as it meets the criteria for a voicemail message it will be saved.
What is the need for the pressing of the # key? What purpose does it serve here?
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We get quite a lot of calls redirected from the queue to our VM. Many callers getting there just hangup leaving empty messages. This is tedious for our staff, so we wanted to have only real messages to be saved.
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Adjust the timeouts. Go into Voicemail Admin → Settings tab → Limits tab and change Min Message Length from 5 seconds to higher if needed. If the voicemail is less than that it will not save it.
Also, change Max Message Silence to something lower than 10 seconds. Because the system will record a 5 second message of silence since the Max Silence is 10 seconds. Lower it to 5 seconds as well and see if that helps.
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I think you may have intended to say “From 1 seconds to 5 seconds…” A longer minimum will produce what he’s looking for.
Thanks, I’ve edited my reply.
That’s a good idea. I’ll try it.
Thanks.
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