Redirect outbound calls to internal DID's?

1

Is it possible to redirect outbound calls that users make back into our DID’s

Currently I have an outbound rule to catch anyone dialing one of our DIDs 918-555-[123]XXX and playing a congestion message with a recording asking them to only dial the last 4 digits.

Is it possible to just prepend the 918-555 and only dial the last 4 internally?

I’m not sure how out I would make the call route internally rather than try and go out an outbound path.

Basically I’m trying to keep these calls from using up 2 concurrent call paths on the way out and back in.

2

One thing you can do is put each extension’s DID in its “SIP Alias” field - under the Advanced tab of the extension.

Then internally the extension can be reached at 1234 or 9185551234 (if you put those ten digits in the SIP Alias field).

3

or build a loop-back trunk , then match 918555[123]XXX in a preferred outbound route that only uses your loop-back trunk.

4

If you have a some comfort level with custom dialplan, you might wish to adapt/use this script.

5

Hi!

This is one of the ways to do a loopback trunk/route as dicko suggested:

Now if I understood you properly you have the whole range of numbers starting with 918-555-[123]. If so I think that putting 918555 in the prefix and [123]XXX in the match pattern (where I put the DID in my example) would most likely work as the prefix would be removed when the number is dialled leaving only the extension.

Good luck and have a nice day!

Nick

6

Or how about this one-liner in [from-internal-custom]

exten => _918555[123]XXX,1,Goto(from-internal,${EXTEN:7},1)

Doing something like this will keep the call on the internal side of the dial plan. But I recognize you may want to engage the external side of the dial plan instead, so you’d use one of the other options. Anyway, here you have a lot of ideas about how to accomplish your goal.

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