I’m having an issue when trying to re-park a call. I can park it fine the first time, but the second time the call seems to return to the origin (the original parker).
I was able to find this post that seems to be relevant
I have added both of these settings under Settings–>Asterisk Sip Settings–>Chan SIP–>Other SIP Settings
Unfortunately, it doesn’t seem to help. Can someone point me in the right direction?
Can you confirm exactly which way you sent it to the parking lot? *2XX?
It must be a setting somewhere otherwise to return the call to the original user rather than allowing the user to re-park.
How do I go about debugging this as it appears to be consistent? and as it happens on two phones it appears to be freepbx/asterisk related rather than phone related.
Yes this is something we can help you with over support. If it turns out to be a valid bug the support staff will give you two options:
Use your support credit to pay for a fix
Don’t use support credit but instead open a freepbx ticket and go through the normal ticket queues like everyone else (free)
In the end the support staff will probably still use about 10 minutes of time to diagnose if there is an issue or not. (It is not free when we have to login to your system and figure out and test)
Thanks Andrew. I have opened a ticket and offered my support credit. The tech was connected to the system today and I am awaiting a response on the issue. I’ll post back the response so it might help someone else with this issue.