Hallo,
I need to set up for an incoming DID a special behavior: when a call arrives, it should enter a queue X with 4 static members, let’s say extensions A, B, C, D. After 15 seconds, a fifth extension (member/extension E) should start ringing together with the first 4.
The only way I can find to achieve this is to:
1- set a Follow Me on one of the members’ extensions with Initial Ring Time set to 15sec, or
2- set a Queue1 , with members A, B, C, D and Max Wait Time 15sec, specifying as a Failover destination a Queue2, with members A, B, C, D,E and Max Wait Time unlimited.
The first solution seems to be more “light” to me, but since the extensions A B C D are members of more queues and only one queue needs the extension E to start ringing after 15 seconds, the first solution does not fit the needs.
Is there a better way to achieve the goal?
I hope that my explanation is clear enough, and that the title of the post is fine.
Thank you to anyone who will answer.
Kind regards
Lucia