Queue Breakout and announcements issue

FreePBX Applications / Modules
1

Hi there,

I’ve discovered what I think maybe a bug with the Queue module.

I’m having issues with not playing the call placement and hold time announcements. It’s also not playing breakout Ivr announcement. What’s weird is an older one built long time ago works correctly. It’s the more recent ones that don’t.

Here’s the details:

I have one older queue that works perfect. Plays hold time, call placement and breakout Ivr announcement.

Another newer queue that does not play any call hold time and call placement announcements or breakout Ivr announcement. It does respond to the breakout Ivr options correctly.

I rebuilt a new queue using exactly the same settings and audio as the working queue and it does the same as the other broken one. (Does not play any call hold time and call placement announcements or breakout Ivr announcement. It does respond to the breakout Ivr options correctly.)

Is anyone else having these issues? Is this a known bug? If it is known any fix in the works or work around?

Much appreciate any help.

2

Update:

After some testing and it appears somewhere along the way, the Queues Module has changed how it works. In the past even if there was no caller in queue, it would still provide the caller announcements and breakout menu commands for that single caller. This is the case with one of our older queues.

Currently it appears it will only play caller announcements and breakout menu should there be no agent available. This isn’t great for our setup because sometimes our agents are unable to answer immediately and having the breakout menu play or a reminder they are first in line really is needed. Assuming this is how others have this working, has anyone found a workaround? An option to make this play regardless would be really nice.

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