Hello
I have an inbound queue setup and I would like the agents desk phones (Sangoma S500’s) to auto answer the call - just like they do on the Zulu Calls.
Is this possible and if so, how do I accomplish this?
Thanks in Advance
Olly
No at this time queues does not allow for that. It would be dangerous as think a setup where you are ringing two agents at once. Both would answer. That would not make much sense.
After 3 years since this questions was posted, are there any solutions?
Queue Auto Answer, is it possible in the newer versions?
No because it’s not a feature of a queue that a huge majority of anyone wants as per Tony’s reasoning from three years ago. That hasn’t changed.