Thanks for the response. I saw that solutions but tried it but not sure if I implemented right
I have a few IVRs already so I should just add a new IVR with the list of those extensions and Disable Direct Dial?
What do I do next… I think I’m missing a step.
No. Under Applications > Directory, create a directory with all extensions you want callers to be able to dial, and then go back to the IVR and where you can disable/enable direct dial, you should see this directory.
Select the directory and you should be good to go.