I have seen this issue brought up several times and it always seems abandoned before reaching a solution. The last thread I saw ended with “I’ll report back”…
So, I’m using FreePBX with several clients with mostly Polycom phones deployed.
I have a new client who wants to switch their service to us but they are currently using the VVX Color Expansion Modules on three of their phones. I’ve never gotten them to work in my lab but I want this client so I’m back at it again.
The problem is exactly the same as Paulbzero’s problem here: Polycom VVX Expansion Module
I have ordered two RJ12 6P cables to test and I have several other VVX Color Expansion Modules in storage from the last time I tried to get them working.
The phone I am using is a VVX600 and I have so far tried the latest firmware from Polycom (5.9.6) as well as 4.1.8.0628, and 5.5.1 (the latest to be built into FreePBX) to no avail.
The VVX Color Expansion Module remains a blank screen.
The phone recognizes when the Exp Module’s buttons are pushed and I can push a logo to the screen but no lines, BLF, or BLF-Xfer configurations.
I have tried padding out the config with nonsense BLF configuration keys as suggested in another post but that did not work.
In the web interface of the phone I see a list of the configured keys that should appear on the Exp Module but they do not display on the module.
Any help with this would be greatly appreicated.