Polycom phones rebooting and freezing

General Help
1

Hi everyone,
I have a problem were my polycom phones are randomly rebooting and freezing in 2 different offices. There is no pattern and I’m not able to recreate it so far, it happens during calls and stand by, for the last 5 days not reboots, today 20 phones rebooted so far. I’ve tried flashing the phones, reset to factory, different firmwares, DHCP, static IPs, but non of those changes seem to make a difference.

This is my setup:
PBX Firmware: 6.12.65-27
PBX Firmware: 10.13.66-12

EndPoint Manager 13.0.57

  • firmware management: polycom 1.05 and 1.08
  • use upgrader bootrom for looping phones

Polycom phones: 320, 321, 330, 335, 5000, 6000, 7000
-firmwares from EPM: 3.3.5, 4.1.0, 4.1.1

This is my provisioning process:
1- connect phone to network with DHCP enabled
2- DHCP server gives IP, subnetmask, gateway, lease time, provisioning server and credentials using option 160
3- phone installs (if necessary) new bootroom from EPM, will reboot until it find application to install(if necessary)
4- phone connects to phone server (gateway)
5- using EPM assign a extention, template and model of phone.
5a-template contains either firmware 1 (1.05) or firmware 2(1.09)
6- phone installs application
7- phone finishes provisioning and it is ready to use.

This is my DHCP config file:

class “Polycom” {
match if (binary-to-ascii(16,8,":",substring(hardware,0,4)) = “1:0:4:f2”); #The binary-to-ascii func$
option routers 10.4.0.1; # default gateway and phone server
option option-160 “ftp://user:[email protected]”; #polycom
default-lease-time 15552000; # 6 months, time in seconds
max-lease-time 15552000; # 6 months, time in seconds
option domain-name “CORP”;
}

    subnet 10.4.0.0 netmask 255.255.0.0 {
            option broadcast-address 10.4.5.255;
            pool{
                    allow members of "Polycom";
                    range 10.4.1.0 10.4.5.254;

            }
    }

EPM Global settings:
internal IP Address: 10.4.0.1
…
Resync Time: 2592000 -I changed this from 86400
…

This is the App log from a 335 that just rebooted:
0803100601|pmt ||03|TSID 30 of 130: /kTlfzNxby8vVqY4jY1LX7c4IckZjZ6KU9dRbSBbobDQ8ZBlu/rJWOInXrsa/pbiGvzXYH0uyhrg
0803100601|pmt ||03|TSID 31 of 130: 7wTbzHOEkWu/GvPcipfucS3cnuPxdbz3+hBlC1if+3KXGK70BBlC8gMB1lk0HtZW87szGsRoSybw
0803100601|pmt ||03|TSID 32 of 130: pAuP98mQ3Mr+J4aYb9ookh9WnYPWxnTi7RXkiUWxRMB5rTVs/OEBmn3jUJ6tIPG1mV8P7reyekFC
0803100601|pmt ||03|TSID 33 of 130: txWHMKS0UgWmXS8Gv6Pm2Am+geEhTLyT1stMhGX+lQOwUi+coe6nk2MAF3S5SqsAi6/ANzcIg1Vg
0803100601|pmt ||03|TSID 34 of 130: C8nRnHZ3DeCkrAOCw14s/D1BGcepmGJg8iL8euzXgVzC0uPnmXEEs4rU/0/qAiUedMAUHlPMz0n1
0803100601|pmt ||03|TSID 35 of 130: q8AUGFV/WDZv2L3g86jjJO+lcUi22sW2/B5yAUGUVqWVEmtbN2x991gbN2lEvo3DFP9tDNGuZqIp
0803100601|pmt ||03|TSID 36 of 130: mEttYXwDQrK6/vE3CmGbrz6ExNsEBkz/MqRCWqK0aZKMzbsWTEiTOZt7BU+4tlyTMpvXonUyOATq
0803100601|pmt ||03|TSID 37 of 130: kNZ7AWblfC4F2+NzH2L9R6WR+yOIF+0o14TcndoyPVu0bMw3pyMHr9iHSNqdlrd/MF2qwR84x54e
0803100601|pmt ||03|TSID 38 of 130: EzDf8iWNpISXsEOoeW6x69SZRXcHO60QGFWof4Q0XuT2yXJjGCUD/gjiKcw2lw9oXOmGAwRcNcMH
0803100601|pmt ||03|TSID 39 of 130: ndbcVToDtlW8Uo6xn+jAF/hGL6rR6Ipo2mFwY7Zqayg83vmlAGF4O8lL3hEPQw/LLbLYvqD5B96y
0803100601|pmt ||03|TSID 40 of 130: 0G5ysrqhO4DIenTniMgjppQz6+OnU1Pl0LP3/e6ALwTjsIq1Bygqj7hgoqs75vMe+LPETI9N/YHl
0803100601|pmt ||03|TSID 41 of 130: g+bz4WXSKxmgWDmine4ZODaRTDPkzLG9tThVR8AvgWeqDbCBGe5nqYKQRhNDPX6sqXeGyqlKF6D/
0803100601|pmt ||03|TSID 42 of 130: TwZGHZhctlec4o7NpCj45OqbENXB8fpd1IM7RxHgCH3yYmFlWFyTF7uILEnDzfbuoxfxZfOiQCIc
0803100601|pmt ||03|TSID 43 of 130: Fa/79lAuRX/zhkg6SFKByxUePKT3LQUnIubthsOcozJJpDkhx7jdXW4z3eYh7FDXCDXNn/fXNDrM
0803100601|pmt ||03|TSID 44 of 130: gJ8DDNPNFGaMRqy4CAeOXNadb6cWBpbzGxJDgDakcVwl4UoHz2CvQC6OJe/zyz09UpbQLLIQpV+m
0803100601|pmt ||03|TSID 45 of 130: sRNmp1pic5CTJYpkT3t+pIue1b+04YYm7NFBIcJBN06acQvIPy7EnCN55RFVw0awRJ7uWjiVsjoo
0803100601|pmt ||03|TSID 46 of 130: k9D1JV85vCQI2Q86OX43DfM6oJZHyTMznyEHD8axIFVZuBYrKnzi6SoVMxYDAdcNYNeoQO46yjNw
0803100601|pmt ||03|TSID 47 of 130: N2jPBFfSJZl8ajuMXZbem4QGE9VSm618sP590oiEEth8Pqa6bgDKlSnNmJPgUs8OJplnOVtNJYh8
0803100601|pmt ||03|TSID 48 of 130: qqm9vZ9MPN2dUTA5ex/Fnm1OeHhT0gcms42IblmFu/apE4dPAmrlr1b1UMZSFe9ENe4ZILfuctQa
0803100601|pmt ||03|TSID 49 of 130: uq2QBiPfVfspP3lAsFadObXZXg3toOVRZgJTB1DICFNn7QbNaary+7lmhJdUiRK+sc8PI2UArFGf
0803100601|pmt ||03|TSID 50 of 130: ++v8O6ExLyMJ2VGgXwNENQwdqNrY+Zz9PZu8V2A5R1B3wZlu4zYSxNtO57NDPOTiLtBE7TFklEnc
0803100601|pmt ||03|TSID 51 of 130: o0Px1YV/74qGnsR+W93At2UUaRZPOThuA87D0UVMnOuNjR1qd7k+kk6NHyBEKg4ExngKRc92KDal
0803100601|pmt ||03|TSID 52 of 130: H/EIVPZYgEEpIt61Vx2D4s2YjUx6c9wgG+qnd43QEng6NpIhSqGYxB0FI6pjI2nYA22C3xpQuQFS
0803100601|pmt ||03|TSID 53 of 130: GQtSbumANUALSxe54RuNx11CrOSx2saZHAH90CyNL360hDsjta/hthMoupjNJrsmBaPXiuErvWKY
0803100601|pmt ||03|TSID 54 of 130: 5EOoc9Iyf6acJWRP84udTKb8Ob7+NWqEDWYiIzj55oTs278dHUNJYDt734eTM+3+O3bs9rKeQI+z
0803100601|pmt ||03|TSID 55 of 130: zTi8kou3PopL6iDZn4Qudv5K6hatfllvVVTzgxqeebn2AUq7DPb/j92q2w+90PLr5qEEHIOYXj2j
0803100601|pmt ||03|TSID 56 of 130: 0zRuoqNiRRwbYBs2l/IjbJoDfvod3EdgGXtZq7uqT370D0Jaj9uikPg7mX0ZHisrfnIn6erCUVGX
0803100601|pmt ||03|TSID 57 of 130: 6ZgaUxPbu+i29CKo6pIe5dWtdTyHFaVQTd68JV0xQ5snlU2nvqjH/dQR3DZj53Tm7t2aFZkBdvFl
0803100601|pmt ||03|TSID 58 of 130: CLM7yCWQnq+B029qs30K7cgH/aPtovGhcsX6DbePcpw36lbAHgvkRTeejS61k0pIUK1UGqse4ARW
0803100601|pmt ||03|TSID 59 of 130: 7MR6BmLOsKawTA/cQ5QGOs1CMI+2VyEDNEVYCOwd+nSOt61/g9SRkA7GzDe8ngwdkDo4aJ7M5Swn
0803100601|pmt ||03|TSID 60 of 130: ixm4WkrEsy3D1UVsVWJ1BCsA4oXYTBcj1Vqh+WD3AvFIFWoVCOlbYxZ9mpK2RfOeJKaRtIE7WTVN
0803100601|pmt ||03|TSID 61 of 130: FMWdsQYyDHh2ADEPW3vDl6am0E39r754ILG5vqLb1LQZyZtAW7aOYYX0p1sFehRVSkLPUDReQw4R
0803100601|pmt ||03|TSID 62 of 130: 5THByK+PAn1sNCDN2mO8S6dQFzmZjIV36fe91pmmQ5gsXRdRDHof2Aai4xDArcuaTNnWk+bPEW9A
0803100601|pmt ||03|TSID 63 of 130: XyxMWHgRbDWgRel5j7XO47fcf3lhUAaC+HX6ACpQ2pA0oKqh1e9qg4BAssZb4h3jLuNcvz2+6DYG
0803100601|pmt ||03|TSID 64 of 130: YTyNUK9K6fNu1k0UxxMu9Y3oPws6oKr+bmmT44mmo/y4uAphehYOPUiatcn5mKm9GDn7qQlOYUOM
0803100601|pmt ||03|TSID 65 of 130: sAN+85OAQRmx52BOtIW6n8GWbEdd8+R4MHWNs1sMWUOOAJjI2OVLPtNVBppL1Ol46mGCYy4PxtCq
0803100601|pmt ||03|TSID 66 of 130: D7eUkjVEMMZjUF/yzu6RIPO6mc5SbnUmhBWFRrPEDh6+N8ZhfiIlMlS8zY84xxQPrCVH8E8Vbkyj
0803100601|pmt ||03|TSID 67 of 130: HSJL3faBXZZTwThg1Q/SUhD0pouJJHQioLUerCjGywg+YZr1lI9w9GpQkGhx7bKiImWJJGvZSsHn
0803100601|pmt ||03|TSID 68 of 130: c2dJSRaDwaHvEKFtdKJPnECcrKvJpyhIRdhEHk0mFsDzXMBcKFXQ0c6KVn9hSwL0zVP510kcvpNi
0803100601|pmt ||03|TSID 69 of 130: FVz6GccghAYlQFD4fYqOpP/0pPWmt/GsQB3apHHC+uDLAicpv0aC3d4ARlS8HeX0cEXgUukaJ/X2
0803100601|pmt ||03|TSID 70 of 130: Yfci5oCNXeYoPHH4IMxXpUKs+FijsBk3VtFbviLjEOuxLLGWM2d7l12jmX9JXxVhFMnSrEOzxOTN
0803100601|pmt ||03|TSID 71 of 130: hJdtA0E4kHpLJGpWak2IxSbQQm7wDlgBJOCMCP+vkwdJVcfmpIbO7mq9aneWzf5Y7dp6W0d+wZRA
0803100601|pmt ||03|TSID 72 of 130: GroP6w5v5UY8QGvfA/TozoeJTllVA+pcqQysTl4rYBp6BE7EUqDkVqszZ5k3MyeMLOQvaQD1tztc
0803100601|pmt ||03|TSID 73 of 130: NGUty0O6+r7MLfTWwo4pBdMP5TJP6XHhXy4EpCJFb736BEjkyJz4diWzSNo/d2A40FWLti77jwPf
0803100601|pmt ||03|TSID 74 of 130: +4UvWFySK7EJpWxM9aw7RVmKKMq7iiwPOQqlIa8U1TkIMl7iujft3Wxva3xil4j6UtFOLkJG5B4I
0803100601|pmt ||03|TSID 75 of 130: YyI9VQeShKGadfNWoLaWvXnJdbddOstZSWK0IGtcmm/JSjZPJfMnvde7J0U0sLIFJ6r8uMY76Q0a
0803100601|pmt ||03|TSID 76 of 130: b72FQl83/8XfwHZHKgwdDjJQ8tZCX4CjQ6t6WMI8ft3bAmjkbcmEFo09HfMla9CRIOwSlVPgJL/7
0803100601|pmt ||03|TSID 77 of 130: YxOtu5xO8vggPNcTr7vaO47fHWBpSmtoXYllAXWh1zZhgY2gNgj+nMuckidSELs+f+xX2zaDDGVD
0803100601|pmt ||03|TSID 78 of 130: ddOdt1iJ3jbITZDWVjiEHiAAxh5vyOpG2ERVRx7ylxr8/I4GpheKxBlXWR+ctonse69L0FmSO8YI
0803100601|pmt ||03|TSID 79 of 130: +BYnMw6Pz2EtrE9/+qS+RhCcRmQEyQOF9A9VpvP/lbmRm1I+d6F2nn1HTSlqnIR9CnvBMX/qdrH5
0803100601|pmt ||03|TSID 80 of 130: cvpuJUUAdC/vBoLrsln+GFSx98O2qTVl6vqkmfEGpRgRHbm/+NSO5SgYS0ZrF5Dyj5ZrG0i/kcqy
0803100601|pmt ||03|TSID 81 of 130: gXiMf6bq1z8omYyjCjNd2itOflfV0fUI1hN7Z1c+4oI8CtJmE0Bayy9yj4j/KhOzVIipLhHh24Ko
0803100601|pmt ||03|TSID 82 of 130: YgF856OJxKBWNSjLevfvcnHPDJSEEOcr0oVJJgY8qJXywC5d+MQkoDElMh4vRgMh4Uzk+mEBql9f
0803100601|pmt ||03|TSID 83 of 130: AALd2OuYeQhHOokXEmwxz/c1QaNzmtawfqqikWyO0xmWdE58XqYRHsSjDimM8mwPPiSxsdbxdsVG
0803100601|pmt ||03|TSID 84 of 130: pO8sjbbLLRHVvT+E9CdAOu5A27e5V3SKwPICuVuSVHQAgjpYgJpcVUYTlqb1UfCJgpbyoBG7ymDP
0803100601|pmt ||03|TSID 85 of 130: k8svtyyv5HDDMH7zy4k2jC4B8VC2YmWFH87njbBQUB2ixjwrnmJWDMYDgEAJ7HJXG3nvTBsM42tN
0803100601|pmt ||03|TSID 86 of 130: LHyJ5JT1DrRgKrrWuTJsik3WGBz/TipfcZWdAfo7zbeFCpWrpMmo9B8Bp9rWa7baSQx+Y7RylZKc
0803100601|pmt ||03|TSID 87 of 130: 3FbX69RjOQK/eDU/GVbz2LMh9b3HqEauP/hr0ld+W62pxYDI9hNcyGKhtxW98nMT8GJrHGTH61of
0803100601|pmt ||03|TSID 88 of 130: Qk03b+L8pJhww1N0mOxYeIJLK1JoP+NR3OoPxKwpFYvZPXUphPFXFFj/yK37c9VfGZyPGoVeFq4j
0803100601|pmt ||03|TSID 89 of 130: CN55nQBC8Qk1GXkxTuO4ZkYLiPMpPNfi3G2IpuQs/k64ll5IAGFYwlsfFi9SgSQspIE7lPJ8IGHZ
0803100601|pmt ||03|TSID 90 of 130: 49N7OFlglMnfwidhTx62k9It7MI0d2/4f6gPsCZwJVJ7XDYuD4urziY6InyrNht+k50fUsrjK6HP
0803100601|pmt ||03|TSID 91 of 130: jgvbJjw8W+c+FT6FiOcqC5PKEI+1kUtOjzztiS0adPA6fREmHz+vzPHRYUPbmtqVayxnh3WUfY0A
0803100601|pmt ||03|TSID 92 of 130: kojRdVclcSZcZDT/Wz0y8aJh+fBm3FlX291IymIwCjvkupzHBWWjYxbs2aVxFMCiNzInlostq1k2
0803100601|pmt ||03|TSID 93 of 130: PqnjIYLO08BUuU+/USnNvbbQPoM2hWv/ji8sB1F+ejrJCNr+EwHn2j5x1fQy5X+KtgFXe9nQQd7v
0803100601|pmt ||03|TSID 94 of 130: l/SV4Mr72/K5qlyWkVAmIFT5UWjNSN4ra1UA2DOm94mTj0gF/1T7goHopbq4GiUErgSqcJGHf40H
0803100601|pmt ||03|TSID 95 of 130: ROyACW7Z0cjoRQSDsu/bDKbiXBoqjLztCkZwI8vklbfHHIgiAYaDr1GoT+JiBIGKoowjLvpACVLA
0803100601|pmt ||03|TSID 96 of 130: +UBtsIY+UKitUXx/ozwOuB9n940pao7CI/HDlh0Ufmi0mcOJiNFh3E3mViJuE6LP/9uwCyYanZar
0803100601|pmt ||03|TSID 97 of 130: 3rbz2GSckJ8u6+gdPwdm9iy/qByQ1dcHoF8uEv/I9GWG3cgnO/ipp5OSZJ7jh58K1pSXk5qwCWop
0803100601|pmt ||03|TSID 98 of 130: AzmOEPiZoCdsLWZTjCkBSDr1ksrZSySJGZheoVk7TBmjBlXTpHOGpet3RICcyA3F2CZvYCTMzhoE
0803100601|pmt ||03|TSID 99 of 130: l0BztIOGXEy2wR1QWlKDDf6LUOZSwPcOrnESVUm/4LhhI1BTrK8s/XWTUaJ6CPThiE+Cq1yoUNGV
0803100601|pmt ||03|TSID 100 of 130: h3wyx1ER4qVKr3mqGaJTzHu7LaUekIGlIDbj3Znanh/Niks2+mvogGiq34aEWZRYyINxpC8SOWhs
0803100601|pmt ||03|TSID 101 of 130: ojxQwOGje6HWviqrcOrktji0lBiHS0QuEVl2bs5eK2nJg71L6rlLWkafBkwtvYfhkjfzlGM35vVG
0803100601|pmt ||03|TSID 102 of 130: BbbBxtVrpRnheWRqldqJRuSKENuq86ynNehjjp0TZTBSRv45laS6oXzfm3a10QPkdkCTMnly//yp
0803100601|pmt ||03|TSID 103 of 130: l0wGjDqsBO4qwIvF37IMgPM0czxHb4AUtFUaWEYc/3NuCyGmJzsj4a9v1qgWHhSzRheukEJs2oFD
0803100601|pmt ||03|TSID 104 of 130: m1vTA6AIaX5nxuFWSkVse6NtDxhYQhK831qFhgia/7d71w3TDzM/htkrSLOLAgR1ZzMjaeKcfSzA
0803100601|pmt ||03|TSID 105 of 130: IiCncl/WVKflBOLQJw14KlZYcRN6HVd2J+pM5FUZRcKdUlU763V94GZBZkXVKW7SV+OoxpWiqz1M
0803100601|pmt ||03|TSID 106 of 130: gBYV24WgR01EH4TuqBam64CATuGzjcGWzzHEn29pciqpd2RlsjM/ZlnkQ1447aizYr/DhAcMnts9
0803100601|pmt ||03|TSID 107 of 130: 2B0UCwLlqmsQpKPL11HSX3p5uTOF+EXA26leJ9aCA8AdZGHORGWFmv/88zoWV5MAUPEbY6jtU7ay
0803100601|pmt ||03|TSID 108 of 130: tCea6nfDeHyC4B3Iuz5hZ0D7hMuAZYAiRvXpS4hzsGi+7fO2U60pMyP2YQAmxrVtlzrs1r/GKLkK
0803100601|pmt ||03|TSID 109 of 130: I0PCQS8xpx0EwRfbmtmtPp2geGbQXHo06HrBHjK1qI8Jv7YQhS4LyEamS8W4fr3P9eRVI12bzIiW
0803100601|pmt ||03|TSID 110 of 130: pHmsWXg+r8ASsXLOAU6JBYJrBNrViXp32wyyxCFkoWaWHZRgWJcY3mgKDLtDs+DzeIJAskkuOITn
0803100601|pmt ||03|TSID 111 of 130: z1UamMaBSfcTGlY8qMvDl5vKJAW+bbaWFOSWo02dfN/9iL0A3Qj+Y9gygVxKbDfjk6Awqnz+9VG+
0803100601|pmt ||03|TSID 112 of 130: ddzB1DyVN9mhpqqRMFWO9X0tzab7kfeFNqwhl4adpTfHL5hjWoQ8S3mTBGwGu7r8pwZVh/BP88cK
0803100601|pmt ||03|TSID 113 of 130: YpTgXf0G15JG4jIu++h5ebVMwQf2F4unJADqQSJ7D6/Q9n0YfMcjNINZFHYNqfOsdjl26hhkWUP+
0803100601|pmt ||03|TSID 114 of 130: Aus7L9kzRDahB519Oe0/qc1gEo2v6BpQ3BNKJqgHh/CJSy7d8zc/PfVdKCEdYsavDLlh2nlHnzJE
0803100601|pmt ||03|TSID 115 of 130: 56J7+tY05fenVo9UWYDs+FpsYqcINVYHOutUYKRPCKnZb9VN8UtuBX5+zI7Z+CBZomlXI9FhEDLX
0803100601|pmt ||03|TSID 116 of 130: GnIUJgIVhQPbefzpUhmoUeozbmqgqA1lcQMn7tBJmLNC323TnYajBsUY54Wu+RKBGh7mEcFw4CwU
0803100601|pmt ||03|TSID 117 of 130: TxIoZUKFywCJGyCFXJcR30N4ALi8ExNwqxU7WQKpUM2oMoggxBfpZYETJP7INL4vdadJQRiPBHWK
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0803100601|pmt ||03|TSID 119 of 130: kGqvsMpCOQefJiH6Qh832isN+Pq3IVhSa2kdoCjr2o3wJloe7uE8nzh2uZh9vGagSoKKlPsTrtpY
0803100601|pmt ||03|TSID 120 of 130: uHxvF8VQq03xxh5kiGW3GpbXoP+tR0paZa+H6vPPNwa3ySLVw7iasDwE5NBNDun3zliY5lJXxIun
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0803100601|pmt ||03|TSID 122 of 130: QiTmCxG/LkDdHUkL151YATvre/0Wvc9hqu4P9hYPbQeQFqURiyfs1z+8zwQF++/UB1dLRFvXng1N
0803100601|pmt ||03|TSID 123 of 130: NPTQ88rPUtlhKuZIaQVQ9paDmTIJKXxhFKEpyqVB78JfGg8FGe0yJUHo/F+bRAMdi5p90xitTiTJ
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0803100601|pmt ||03|TSID 128 of 130: PuMKKISHsEZbKU+xGqV2wAoa1OwHQ0JZG3rclDcEzFcQQBjNM0/gA64AgZNoDWGmz5YO965hVTPG
0803100601|pmt ||03|TSID 129 of 130: VwTO+CbpJmIe3YNQ95U9FSg09xCjvVGbWc6ZxhD2Pjan9WuinjdNabqy41coDQYlVz2Gr6mFIfQu
0803100601|pmt ||03|TSID 130 of 130: YqADWBBMdn7kldVot04MAgMz9r1JV66s9HhjNfsFphQL+EiIlWyHF+vtpzRNs82ItHXs
0803100601|pmt ||03|###### END TECH SUPPORT INFO DUMP ######
0803100601|cfg |4|03|Web|[cfgSaProcessRequestC::isPathAllowed] index.html path not allowed for authType 0
0803100601|sip ||03|Total User 1 State 'Shutdown Complete’
0803100601|sip ||03|User name 5797,User Index 0, total calls 0
0803100601|sip ||03|User name 5797,srtpEnable:1, srtpRequire:0 srtpOffer:0
0803100601|sip ||03|User name 5797,total no calls 1
0803100601|sip ||03|==================================
0803100601|sip ||03|Call Object CCallNoCall of State Idle expires 5
0803100601|sip ||03|Number of dialogs 1
0803100601|sip ||03| 1) ‘Confirmed’ id ‘id8a1246a1’ addr 0x94d96850
0803100601|sip ||03| Call ID = '[email protected]’
0803100601|sip ||03| Active Client Transactions: 2 for 0x94d96850
0803100601|sip ||03| -Type=REGISTER, timeout=9, (0x94d2fd10)
0803100601|sip ||03| -Type=REGISTER, timeout=9, (0x94d2e350)
0803100601|sip ||03| Active Server Transactions: 0
0803100601|sip ||03|Dialogs for CCallNoCall
0803100601|sip ||03|Number of dialogs 0
0803100601|sip ||03|this = 0x0x94d84450
0803100601|sip ||03|==================================
0803100601|sip ||03|User name 5797, number of RegServer 0
0803100601|sip ||03|Total Errorserver 5
0803100601|sip ||03|Total Free StkMemManger 7515 of 8888 BlkSize 32
0803100601|sip ||03|Total Free StkMemCall 32 of 32 BlkSize 1108
0803100601|sip ||03|Total Free StkMemNoCall 79 of 80 BlkSize 932
0803100601|sip ||03|Total Free StkMemPacket 24 of 24 BlkSize 48
0803100601|sip ||03|Total Free StkMemList 2871 of 3000 BlkSize 12
0803100601|sip ||03|Total Free StkMemDialog 63 of 64 BlkSize 756
0803100601|sip ||03|Total Free StkMemPacketBuffer 3072 of 3072 BlkSize 32
0803100601|sip ||03|Total Free StkMemPacket 24 of 24 BlkSize 48
0803100601|sip ||03|Packet tossed 0
0803100601|sip ||03|Total event 0
0803100601|app1 ||03|Current activecall is [0]
0803100601|app1 ||03|RegLine 0 (Registered=1)number of lines 2
0803100601|app1 ||03| Number of calls in key line 0=0
0803100601|app1 ||03| Number of calls in key line 1=0
0803100601|app1 ||03|Current termination is 2
0803100601|app1 ||03|UI last termination is 2
0803100601|app1 ||03|Line label 0= 5797
0803100601|app1 ||03|Line label 1= 5797
0803100601|app1 ||03|Not recognized argument.
0803100601|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
000006.946|log ||03|---------- Initial log entry ----------
000006.948|so ||03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=A Region=
000006.950|so ||03|Platform: Interface eth0 MAC=0004f2323e19
000006.950|so ||03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000006.950|so ||03|Platform: Updater=5.1.0.85063 21-Apr-14 14:46
000006.950|so ||03|Application, main: Label=SIP, Version=PrairieDog 4.1.1.0260 30-May-14 13:45
000006.950|so ||03|Application, main: P/N=3150-11530-411
000006.950|rdisk||03|RAM disk created, size: 4,194,304 bytes
000006.952|ocsp ||03|O.C.S.P. Enabled = 0
000006.952|tls ||03|Initial log entry. Current logging level 4
000006.994|pmt ||03|Initial log entry. Current logging level 4
000006.996|wdog ||03|Initial log entry. Current logging level 4
000006.996|ethf ||03|Initial log entry. Current logging level 4
000006.996|hw ||03|Initial log entry. Current logging level 4
000006.996|ares ||03|Initial log entry. Current logging level 4
000006.996|dns ||03|Initial log entry. Current logging level 4
000006.996|cfg ||03|Initial log entry. Current logging level 4
000006.996|cfg ||03|Prm|cfgParamBaseProfileUpdate: Using Base Profile Generic
000007.000|dot1x||03|Initial log entry. Current logging level 4
000007.062|lic ||03|Initial log entry. Current logging level 4
000007.112|curl ||03|Initial log entry. Current logging level 4
000007.112|utilm||03|Initial log entry. Current logging level 4
000007.112|copy ||03|Initial log entry. Current logging level 4
000007.112|rtos ||03|Initial log entry. Current logging level 4
000019.162|cfg ||03|RT| Phone IP address is 10.4.1.0.
000019.164|cfg ||03|RT| Subnet mask is 255.255.0.0.
000019.164|cfg ||03|RT| Gateway address is 10.4.0.1.
000019.164|cfg ||03|RT|DHCP: Primary DNS server is not specified
000019.164|cfg ||03|RT|DHCP: Alternate DNS server is not specified
000019.166|cfg ||03|RT| DNS domain is ISCORP.
000019.166|cfg ||03|RT| GMT offset is -25200 seconds.
000019.166|dns ||03|DNS resolver init - failure. Zero servers configured
000019.168|cfg ||03|RT|Primary IP changed to 10.4.1.0 subnet mask 255.255.0.0
000019.168|cfg ||03|RT| Phone IP address is 10.4.1.0.
000019.170|cfg ||03|RT| Subnet mask is 255.255.0.0.
000019.170|cfg ||03|RT| Gateway address is 10.4.0.1.
000019.170|cfg ||03|RT|DHCP: Primary DNS server is not specified
000019.170|cfg ||03|RT|DHCP: Alternate DNS server is not specified
000019.170|cfg ||03|RT| DNS domain is ISCORP.
000019.170|cfg ||03|RT| GMT offset is -25200 seconds.
000019.332|cfg ||03|Prov|Starting to update polycom/2/2345-12375-001.sip.ld
000021.128|cfg ||03|Prm|0004f2323e19-features.cfg: Value 500 for configuration parameter dir.local.contacts.maxNum is too large, using 99, the maximum allowed
000021.156|cfg ||03|Prm|0004f2323e19-5797.cfg: Value 0 for configuration parameter reg.2.lineKeys is too small, using 1, the minimum allowed
000021.156|cfg ||03|Prm|0004f2323e19-5797.cfg: Value 0 for configuration parameter reg.3.lineKeys is too small, using 1, the minimum allowed
000021.158|cfg ||03|Prm|0004f2323e19-5797.cfg: Value 0 for configuration parameter reg.4.lineKeys is too small, using 1, the minimum allowed
000021.160|cfg ||03|Prm|0004f2323e19-5797.cfg: Value 0 for configuration parameter reg.5.lineKeys is too small, using 1, the minimum allowed
000021.162|cfg ||03|Prm|0004f2323e19-5797.cfg: Value 0 for configuration parameter reg.6.lineKeys is too small, using 1, the minimum allowed
000021.250|cfg ||03|Prov|Setting device parameters from configuration files.
000021.276|cfg ||03|Prov|Finished updating configuration
000021.330|cfg ||03|Prov|Starting to update polycom/2/2345-12375-001.sip.ld
000022.694|cfg ||03|Prov|Setting device parameters from configuration files.
000022.720|cfg ||03|Prov|Finished updating configuration
000022.720|sec ||03|Initial log entry. Current logging level 4
000022.722|so ||03|Configuration files: 0004f2323e19-features.cfg, 0004f2323e19-5797.cfg, 0004f2323e19-sip-interop.cfg
000022.722|so ||03|Configuration file “0004f2323e19-features.cfg” SHA1 digest: D22DAEF965714D5330AC7D3DC926AE5553F63D24
000022.722|so ||03|Configuration file “0004f2323e19-5797.cfg” SHA1 digest: 2C54C0AD38F2855FE1B3C62227406802CF866EE0
000022.722|so ||03|Configuration file “0004f2323e19-sip-interop.cfg” SHA1 digest: F8341C2D141481AA0ABB6A3B7AEF64DCC3D208
000022.722|cfg |4|03|Prm|Configuration file(s) statistics: 6 parameter values were used but were out of range. 24 were invalid and ignored.
000022.728|log ||03|Log render level set to 1
000022.766|srtp ||03|Initial log entry. Current logging level 4
000022.768|res ||03|Initial log entry. Current logging level 4
000022.770|httpa||03|Initial log entry. Current logging level 4
000022.772|lldp ||03|Initial log entry. Current logging level 4
000022.772|cdp ||03|Initial log entry. Current logging level 4
000022.774|sys ||03|Initial log entry. Current logging level 4
000022.776|tickt||03|Initial log entry. Current logging level 4
000023.286|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn’t exist or is empty
000023.306|tickt|4|03|soWebTicketCertMove: Could not copy key to new slot
000023.314|tickt|4|03|soWebTicketCertMove: Could not copy cert to new slot
000023.322|tickt|4|03|soWebTicketCertMove: Could not copy SIP user to new slot
000023.330|tickt|4|03|soWebTicketCertMove: Could not copy SIP uuid to new slot
000023.338|tickt|4|03|soWebTicketCertMove: Could not copy server to new slot
000023.720|loc ||03|Initial log entry. Current logging level 4
000023.758|ssps ||03|Initial log entry. Current logging level 4
000026.104|so ||03|System Info Reports:
000026.104|so ||03| CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000026.104|so ||03| Board is identified as PolycomSoundPointIP-SPIP_335.
000026.104|so ||03| DRAM_LO: 0x94000000. DRAM_SIZE: 32 MB
000026.104|so ||03| Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000026.104|so ||03| NOR flash detected is 9
000026.104|key ||03|Initial log entry. Current logging level 4
000026.106|httpd||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|push ||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|poll ||03|Initial log entry. Current logging level 4
000026.108|ht ||03|Initial log entry. Current logging level 4
000026.108|dbuf ||03|Initial log entry. Current logging level 4
000026.112|ssps ||03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.3.0019 11-Jul-12 16:58
000026.112|ssps ||03|Application, comp. 1: P/N=3150-11580-613.
000026.112|ice ||03|Initial log entry. Current logging level 4
000026.116|pps ||03|Initial log entry. Current logging level 4
000026.116|sip ||03|Initial log entry. Current logging level 4
000026.116|sipt ||03|Initial log entry. Current logging level 4
000026.116|sipp ||03|Initial log entry. Current logging level 4
000026.118|ptt ||03|Initial log entry. Current logging level 4
000026.218|so |4|03|Core Audio: Instruction 1 chord 0 of sound effect Message waiting not found
000026.218|so |4|03|Core Audio: Instruction 2 chord 0 of sound effect Message waiting not found
000026.218|so |4|03|Core Audio: Instruction 3 chord 0 of sound effect Message waiting not found
000026.334|so ||03|Using TCP IP Media Port, configured initial RTP port 2222
000026.336|cfg |5|03|Prm|Parameter dialplan.impossibleMatchHandling requested type 2 but is of type 0
000026.356|sshc ||03|Initial log entry. Current logging level 4
000026.356|cfg |4|03|Dir|regAppCb set
000026.362|cmp ||03|Initial log entry. Current logging level 4
000026.362|wmgr ||03|Initial log entry. Current logging level 4
000026.366|so ||03|Network initialized. Starting network tasks.
000026.366|ice |5|03|Network ICE stack failed to initialize in 5000 ms
000026.366|log ||03|Install file upload callback for ‘so’

000026.446|slog ||03|Initial log entry. Current logging level 3
0803100723|app1 ||03|Initial log entry. Current logging level 4
0803100723|app1 |4|03|Default StatusBar is disabled
0803100723|app1 |4|03|mb.main.home parameter is empty
0803100723|mb ||03|Initial log entry. Current logging level 4
0803100723|app1 ||03|AppPhoneC::AppPhoneC() Number Of LineKeys = 2
0803100723|app1 ||03|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = 5797
0803100723|ldap ||03|Initial log entry. Current logging level 4
0803100723|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
0803100723|efk ||03|Initial log entry. Current logging level 4
0803100723|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0803100723|sip ||03|Sip Register Usr:5797 Dsp:5797 Auth:‘5797’ Inx:0
0803100723|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 26.920 sec.
0803100723|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0803100723|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0803100723|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0803100723|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0803100723|log |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
0803101650|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
0803101650|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
0803101650|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in cache
0803101650|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in phone flash

I can add the boot log if necessary it is just too long

The SIP-interop.cfg in all my models installed thought EPM show:
voIpProt.SIP.specialEvent.checkSync.alwaysReboot=“1”

The MAC-Features.cfg has:
sntp.tcpIpApp.sntp.resyncPeriod=“86400”

sorry for the long entry, any information as to why the phones are randomly rebooting is useful thanks.

2

you mentioned two different offices - are these offices connected to the pbx via a vpn tunnel?

3

No, each office has the exact same setup, running it’s own pbx and licensing, they do not interact between them at all. The only difference is that one office is running pbx 12 and the other 13. same phone models as well.

4

are you using vlans? what is doing dhcp?

5

good question, I am running the DHCP server in the centOs where the pbx is hosted. Also, I am not using any vlans in the phone network, so all phones and the phone server are in the same VLAN.
Thank you for your responses.

6

look at the phone ip address in the app log. it is showing a phone ip of 10.4.1.0 - this is not a valid ip -

7

try setting the pool range to be 10.4.1.150 to 10.4.1.199

i assume you are using your pbx as your gateway and your dhcp server as well as your ftp server?

8

Yes that is correct.

This are the settings in the template:
Template Name: polycom321
Destination Address: 10.4.0.1
Time Zone:-7:00 No DST
Primary Time Server: 10.4.0.1
Background Image: none
Dial Patterns: [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT
Firmware Version: Firmware Slot 1
Provision Server Address: 10.4.0.1
Provision Server Protocol: FTP
FTP User Name: ftpuser
FTP Password: password (changed from actual password)

System Admin / Networking Settings:
IP protocol: none
static IP: 10.4.0.1
netmask: 255.255.0.0

System Admin / FTP Server Setup
FTP Server: enabled
FTP Username: ftpuser
FTP Password: password (changed from actual password)
TFTP Server: disabled

9

I have complete control over the pool which is 10.4.1.0 to 10.4.5.254, with a gateway of 10.4.0.1 and subnet of 255.255.0.0.
Could you help me understand why do you think the IPs could be causing the problem?

Again thank you for looking into it.

10

look at the app log you posted at the beginning of this thread. the phone has an ip address of 10.4.1.0 which as far as i know is not a valid ip. i looked at several app logs from various polycom phones we have here and the ip shown in the app log is always accurate.

also, the reason i suggested using only part of the pool is unless you also add ip reservations, it is never a good idea to have your pool overlap with static ip’s (like the pbx).

i can’t tell you that is exactly what is causing the issue, but i can say that the one you posted did not have a valid ip. i can’t image how the phone could even get that ip address but i will bet that because it is invalid the phone can’t navigate the network.

11

well the IP of the phone server is 10.4.0.1 with 255.255.0.0
…the phone’s IP is 10.4.1.0 with 255.255.0.0 and gateway of 10.4.0.1.

The phone server has a static IP, and most of the phones (300 aprox) are running dhcp with an ip received from the dhcp server, and they are functional, well with the exception of the rebooting issue, so i don’t think there is overlapping between the server and the phones. This particular phone (mine) just happened to receive the very first IP of the pool (10.4.1.0).
But I’m here willing to take suggestions and if you consider that the pool I’m using could be and issue I can change the range of the pool .

12

just change the start of the pool to .2 and see how thing behave. i still don’t understand how the phone could ever get a .0 address.

13

Your DHCP server has been instructed to hand out dynamic addresses in this range.

That’s bad, since (theoretically) you could assign a conflicting IP address to a phone for your server (10.4.1.1, which is between …1.0 and …1.254). You need to make sure that there are no static addresses anywhere in your range.

Your system managed to assign the address 10.4.1.0 to one of your phones, which is the “network” address for your network. What is likely to happen is that any traffic for any server, phone, or printer in the network is going to get responded to by one of your phones.

That’s bad.

14

Thank you for the responses, in this network there are only polycom phones and 1 phone server, nothing else, the IP range can be easily modified. But in this particular case the issue is not the IPs or the range, but the fact that the phones reboot randomly, the phones reboot even when they have static IPs entered directly in the phone.

15

The phone server is in a different octet than the DHCP range, the server has the IP 10.4.0.1, the Range starts at 10.4.1.0, and it goes up to 10.4.5.254.
There is no way the DHCP server will assign an IP like 10.4.0.5 or 10.4.0.250 or 10.4.0.1, the IPs served by the server look like 10.4.1.100, 10.4.2.5,10.4.3.0, 10.4.4.55 or 10.4.5.254, because the range starts at 10.4.1.0 and not 10.4.0.1
Thank you for the observations

16

True enough. If your netmask is /8 (255.0.0.0), then the 1.0 address should be reasonably valid.

In spite of that, as mistrusting as I am of VLSM, I’d set the range up to start at a “.1” address instead of a “.0”. As you pointed out, it should be fine with the right netmask, but I’m just not comfortable with it set that way.

17

that is new information or if you mentioned it earlier i missed it - that you have tried using static ip addresses. that rules out the dhcp server issue. was the applog you posted of a phone that you had setup with a static ip?

18

I did mentioned it on my first description, maybe I should’ve been more explicit.

19

i must say this is a tough one. and in rereading your posts it does not look there is any pattern to the reboots. are the phones PoE or are they using power supplies? the only thing other than power that i can think of that would cause the phone to reboot on its own is a vlan change. but you said you were not using vlans - right?

20

We had a random reboot issue (Cisco and Polycom phones, subnet size CIDR /22 = 1022 devices - including .0 addresses :slight_smile: that turned out to be an older POE switch that was failing to deliver packets as designed (stuck fan, leaking capacitors). Try putting a known good POE switch in place of the existing switch (even on the floor to test) and see if the runtime is different.

Also ensure that the logs on the UPS supplying the POE switch do not show any issues - older CyberPower units that fail one battery test “loop” in a re-test scenario, which may cause power-related outages. Of course a UPS issue would show up as ALL phones on that UPS/POE switch rebooting at the same time. Your FTP server logs may help confirm or deny this issue. Alternately attach a local power brick to a few test phones and see if they go out ; if not, dig into the UPS.