Poly endpoints not accepting auto answer

[jmhadaller (Jessie M. Hadaller)]

When I try *80xxxxx my Poly/Polycom endpoints ring twice, then the call is dropped. The phone does not auto answer the call. However, the Mitel Endpoint that I have, does auto answer. Does anyone have any ideas as to why this would happen? Could it be that Poly endpoints are looking for a slightly different auto answer/intercom header?

[Whacka (United States)]

You have to edit the config files in order for Poly phones to auto answer with *80

Polycom auto answer/intercom

I have a polycom VVX 310, and a SoundPoint IP 550 that I want to auto answer and intercom when *80XXX is dialed. However they do no answer when the *80 code is presented before the extension, the phone will ring once, then it presents the caller with a busy tone. I only want these phones to answer automatically when the intercom code is dialed and not all the time. These phones have multiple line keys, is it possible to make an extension that automatically answers? That way there is another numb…