I have noticed a call on one of my managed servers and traced the details through. I have my outbound routes set up more or less like the following:
- E911 - Matches all emergency calls, usually built using the template from the route building screen.
- Standard US calls - Matches all US number calls.
In my E911 route, I have route type: Emergency selected. I have a Route CID entered as such: “CNAM” <+1XXXXXXXXXX>
I also have Override Extension enabled. From the description of this, “If checked the extension’s Outbound CID will be ignored in favor of this CID. The extension’s Emergency CID will still be used if the route is an Emergency Route and the Extension has a defined Emergency CID.”
So I have a user who placed a 911 call. On the users extension screen, I have a designated outbound CID specified for a DID assigned to them. The emergency CID is blank. So according to the description above, the matched call to 911 should force the CID I specified in the emergency route since there is not one specified for the extension for Emergency CID. Yet this call showed the outbound caller ID as her normal Outbound CID.
This caused a non-registered E911 charge from my carrier and I thought it could have been something I slipped up on, but it’s all built correctly to my knowledge. Am I misunderstanding something here?