Not getting Message Waiting light

FreePBX
1

Hi,
I’ve running FreePBX 13.0.190.19 with Asterisk 13.9.1 and Sangoma S500 phones with firmware 2.0.4.26.

I’ve configured the phone extensions to use standard voicemail and can leave messages OK. The issue I have is that I’m not getting the Message Waiting indicator appear on the phone so there is no obvious way to know that you have a new message. The message can be retrieved by pressing the Message hardkey on teh phone.

Can anyone confirm if I should be getting a Message Waiting indicator and if so provide any hints on troubleshooting why I’m not ?

Many thanks

2

Are you using pjsip or chansip

3

pjsip on the extensions and chansip on the trunk to the sip provider.

4

Edit one of your extensions, click the Advanced tab, and note there is a setting for MWI subscription type. You probably want to try the other option.

5

Hi,

The MWI was set to the default of Solicited, I changed it to Unsolicited and it now works perfectly.

Many thanks

1 Like
6

I have several devices for one user setup. but I want my desk phone to be able to display a message indicator. My soft phone don’t have to but wouldn’t mind if it does indicate new message. How do I do this w/ my current split user/device and multi-device config?