No outgoing call via SIP Trunk Broadsoft


(Patrick Kuijt) #1

Hello everybody.

I have a customer with a Freepbx 2.8.1 with Asterisk 1.6.2.17
They are using a sip trunk. I have to replace this sip trunk because they move to another service provider.
I create a Test Trunk on the new service provider this is on Broadsoft.

The trunk is registrated and is working with incomming calls. But I have a problem with the outgoing calls.

I dont thing its networking related because the problem happens on two different network environments.

For test I installed the latest version of Freepbx 15.0.16.72
But I have the same issue.

These are my trunk settings
PEER Details
username=123456789
type=peer
trustrpid=yes
sendrpid=no
secret=XXXXXXXXX
qualify=yes
outboundproxy=sbc.var.hipcore.net
nat=yes
insecure=port,invite
host=sbc.var.hipcore.net
fromuser=123456789
fromdomain=cjvianen.bmp.voipit.nl
context=from-trunk
allow=ulaw

User Details
username=123456789
type=peer
secret=XXXXXXXXX
qualify=yes
nat=yes
insecure=invite,port
host=cjvianen.bmp.voipit.nl
dtmfmode=rfc2833
disallow=all
canreinvite=yes
allow=ulaw

Register String
123456789@cjvianen.bmp.voipit.nl:XXXXXXXXX:123456789@sbc.var.hipcore.net/12345689

I hope someone can help me with my trunk problem


(Itzik) #2

Obvious question. Did you add that Trunk to your outbound route?

On the FreePBX15 please grab a call trace and post a pastebin link:

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

I may be wrong, but I think this needs to be user:pass and now pass:user


(Patrick Kuijt) #3

I create a PJSIP trunk in stead of a chansip trunk
This fixed my outgoing calls.

Thanks for you reply