I’m newie to FreePBX, but I’ve gotten it working pretty well.
We recently implemented a branch in Peru, and I’ve gotten my main office to call Peru.
My FreePBX works something like this: when a call comes in outside of business hours, the client enters a specific IVR for after-hours calls. When they dial their client code, the misc configuration is activated.
I recently received a client who requested 24/7 support, so I configured a misc configuration to redirect the call to number X. The thing is, since it’s 24/7 support, it’s divided into schedules. For the first two weeks, the call must be redirected to number 1 (located at my main office) and then to number 2 (located at my new office). I’ve done all of this manually. Is there any way to automate it?
I am not sure what misc configuration you refer to, but what you refers sounds like it can be done by Time Condition with Calendar Event Groups.
I am making the assumption you are refering to shifts when you mention about 24/7 divisions. So let’s say there are 3 shifts within 24hours (shift1, shift2 and shift3 once every 8 hours)
You could create a Calendar with 3x 8hour events with Event Group name shift1, shift2 and shift3 respectively.
Setup the Application → Calendar Event Groups with appropriate names for each shift (aka event group),
Create a Time Condition to route the call to correct extension depending if it’s shift 1,2 or 3. ( you will need two chained time conditions)
Once done all you have to do is setup the appropriate time periods in your Calendar for shift1,2 and 3, along with the appropriate event group name.
This is just an example. Depends how you split your 24hour shift.