I’m trying to figure out the best way of changing to a different language in an IVR menu. Here is what I have tried:
- Went to Admin | System Recordings, created a new IVR recording. Uploaded in both English and French.
- Went to Admin | Sound Languages and downloaded all the French language files for my used codecs
- Went to Applicatiions | Languages and made sure both English and French appear.
- Under the Destination field, set it to use the main time condition which checks for office hours
- Went to Applications | IVR and created a new IVR as desired
- Option 9 was set to Languages | Frenchin the main IVR
- Dial 7777 on a phone and listen to IVR.
When selecting option 9, the system simply replays the same IVR and the system recording languages remain unchanged.
What am I doing wrong with this configuration? Is it necessary to create one IVR per language for each actual IVR? If so, how do I make sure that those IVRs use the correct language from the recordings uploaded under Admin | System Recordings?
Any insight on this would be greatly appreciated!